Customer Service International Voice Manager-bps

4 weeks ago

Mumbai, Maharashtra, India Hexaware Technologies Full time

Role Results-driven Senior Manager for Telesales in a BPO environment The candidate Should have extensive experience in leading telesales teams driving revenue growth and optimizing sales processes Individual will be responsible for overseeing all telesales operations implementing strategies to meet and exceed sales targets and ensuring the efficient functioning of the department Complete understanding of dialer strategy Reports into Senior General ManagerJob Responsibilities Motivating the team to achieve exceed goals Develop and execute telesales strategies and campaigns to drive revenue growth improve conversion rates and enhance customer retention Structured reporting and review management Manage forecasting planning training collaborative approach Ensure compliance Risk Fraud Management Revenue Financial Management PnL Client relationship management Criteria Minimum 13 years of relevant work experience Proven track record of leading successful telesales teams and achieving sales targets Strong analytical skills with the ability to leverage data to drive performance Excellent communication negotiation and interpersonal skills Strong leadership and people management skills Proactive and self-motivated with the ability to work under pressure Strong problem-solving and decision-making skills Ability to thrive in a fast-paced high-pressure environment

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