Support Ops Specialist, Fba Support Operations
5 days ago
DESCRIPTIONAmazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon s FBA Support Operations site in Bangalore and Hyderabad FBA is a growing business built around Amazon s world class capability in Ordering Fulfillment Transportation and Customer Service By leveraging our current scale and supply chain FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business As mentioned by Jeff Bezos Founder of Amazon com in his annual letter to shareholders FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries Key job responsibilities Responsibilities include Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment email ticketing only no phones Achieving weekly productivity and quality targets A day in the life at FBA Support Operations includes Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment email ticketing only no phones Achieving weekly productivity and quality targets BASIC QUALIFICATIONS- Speak write and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule shift work area including weekends nights and or holidays - Experience in payments or e-commercePREFERRED QUALIFICATIONS- 6 months of customer service experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Bangalore, Karnataka, India Amazon Full timeDESCRIPTION Amazon is seeking highly motivated Investigation associates for its Fulfillment by Amazon
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