Team Leader

Job Summary As a Trade Operations Analyst you will be responsible for supporting the efficient execution of Trade Finance operations within the bank You will play a vital role in the Trade Operations team be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank s clients with a focus on client experience as well as management of risk and full compliance of rules regulations procedures practices and policies that are applicable to the process RESPONSIBILITIES Strategy Demonstrate awareness and understanding on the Group s business strategy and model as it relates to Trade Finance Operations Align with Group s trade finance strategic goals and objectives Business Understand the Trade Business Products and the Clients for the markets that are being processed Adhere to service levels and efficiency accuracy standards to deliver against our key performance indicators Provide subject matter expertise and support to internal stakeholders Collaborate with cross-functional teams to deliver Trade Finance Operations objectives Identify areas for improvement and contribute to actionable recommendations Processes Execute processing of Trade Finance processes ensuring adherence to operating instructions and full compliance of internal policies as well as regulatory requirements Maintain process documentation including workflow diagrams department operating instructions and process manuals Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk Collaborate with internal teams to implement process improvements and drive operational excellence Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions People Talent Foster a collaborative and inclusive work environment that promotes teamwork knowledge sharing and professional growth Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities Lead by example and demonstrate behaviour consistent with the bank s culture and values Support development and training of new team members to ensure a high overall level of expertise and competency Provide guidance mentorship and coaching to new team members to enhance their performance and career development Risk Management Act as the first line of defence in risk management and identification of risk in course of daily operations Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk Ensure error free processing complying with documented procedures and operating instructions Identify highlight and escalate concerns appropriately to allow risk to be adequately managed Contribute to and support process improvements for operational risk management Implement and maintain effective control mechanisms to monitor and manage operational risks Governance Comply with Group Policies and Procedures Comply with Local policies and procedures that may be applicable Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Manage the GBS Trade Operations team to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key Stakeholders Operations in various Spoke Countries that outsource processing to GBS Trade Sales Business in various Spoke countries Internal governance teams Other Responsibilities Embed Here for good and Group s brand and values Perform other responsibilities as may be assigned from time to time by the supervisory Chain Qualification Bachelor s Degree in finance business administration or a related field is recommended A relevant professional certification e g Certified Documentary Credit Specialist is a plus 3-5 years prior experience in trade finance operations within a banking or financial institution Strong understanding of Trade Finance products including letters of credit guarantees and documentary collections Knowledge of international trade rules and practices including UCP600 ISP98 ISBP745 and URC522 Familiarity with Trade finance systems and technologies Excellent analytical problem solving and decision-making skills Ability to work effectively in a fast-paced deadline-driven environment Strong communication and interpersonal skills to collaborate with stakeholders at all levels Attention to detail and a high level of accuracy in executing trade finance operations Good command of English language is a must Command of additional languages is a plus Role Specific Technical Competencies Operations - Back Office Banking Products Trade Finance Anti-Money Laundering Policies and Procedures Service Excellence On-Line Transaction Processing tools Process Improvement About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 15885