Team Leader

4 weeks ago

Bangalore Karnataka, India Merck Group Full time

Work Your Magic with us Ready to explore break barriers and discover more We know you ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people s lives with our solutions in Healthcare Life Science and Electronics Together we dream big and are passionate about caring for our rich mix of people customers patients and planet That s why we are always looking for curious minds that see themselves imagining the unimageable with us Your Role Possess strong knowledge of the Order to Cash O2C cycle and understand the impact of non-adherence to O2C activities Ensure timely maintenance and updates of process-related documents while effectively and efficiently handling all process-related queries Generate accurate and timely reports to support decision-making while ensuring the consistent achievement of service levels Provide proper and prompt responses to email queries from customers and internal teams Perform any additional tasks as requested by the business or management tailored to specific country or organizational needs Identify areas of opportunity implement changes to gain efficiency and improve customer experience Monitor backlog and analyze team workload to optimize resource allocation Monitor customer satisfaction through surveys investigate causes of dissatisfaction and ensure corrective and preventive actions are implemented Conduct performance review meetings and Individual Development Plans IDPs as per schedule Evaluate team performance track KPIs and set goals for individuals and for the team to align with business objectives Manage recruiting onboarding and ongoing performance management of team members Actively engage with internal and external stakeholders to foster collaboration and alignment Coach evaluate IDP s and drive initiatives to enhance the level of engagement of the team Who You are Graduation in any discipline Requires minimum of 2-3 years work experience in a similar work area as specialist and team management skills Excellent knowledge in written and spoken English Moreover should have capability to work with team from different geographies and people from diverse backgrounds Ability to effortlessly work across cultures - emails and phone etiquettes Showcases excellent ERP knowledge SAP Variants SFDC WIMS and Oracle What we offer We are curious minds that come from a broad range of backgrounds perspectives and life experiences We celebrate all dimensions of diversity and believe that it drives excellence and innovation strengthening our ability to lead in science and technology We are committed to creating access and opportunities for all to develop and grow at your own pace Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress Apply now and become a part of our diverse team

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