Senior Systems Specialist

4 weeks ago

Hyderabad, Telangana, India intouchcx Full time
Job Description

About the Job

IntouchCX is a global company with over 20,000 employees worldwide. We provide innovative and transformative customer support for some of the biggest brands across various industries, supporting 30,000+ users globally.

We're tech-savvy and pride ourselves on our ability to deliver exceptional service. As we grow, we're looking for people who thrive in fast-paced, entrepreneurial environments. If you value collaboration, diversity, and flexibility, the Senior Systems Specialist role at IntouchCX could be perfect for you

Reporting to the Manager of System Engineering, the Senior Systems Specialist will be a go-to person in the department. You will respond to a wide variety of issues, collaborate with teams across the company, and contribute to impactful technical solutions.

As a Senior Systems Specialist (Windows), You Will:

- Manage and maintain server environments based on Microsoft technologies.
- Troubleshoot hardware/software issues by running diagnostics, documenting problems, and resolving escalated incidents.
- Provide documentation and technical specifications to IT staff for planning and implementing new infrastructure deployments or upgrades.
- Perform regular backup operations, implement patches, and ensure disaster recovery readiness.
- Review capacity planning, storage management, and database performance.
- Optimize server infrastructure and plan for growth through capacity forecasting and expansion.
- Design and implement infrastructure solutions based on business requirements.
- Participate in information security monitoring, incident response, and investigations.
- Create repeatable SOPs for deployed systems and infrastructure to ensure smooth operations.
- Participate in an on-call support rotation and occasional travel as needed.

As a Senior Systems Specialist (Windows), You Have:

- Bachelor's degree in Computer Science, IT, or a related field (or equivalent technical experience).
- 5+ years of experience managing complex and large IT environments.
- Expertise in Microsoft technologies (Active Directory, IIS, MS SQL).
- Strong experience with MS SQL database management, clusters, performance optimization, and version upgrades.
- Working knowledge of VMware and cloud platforms (AWS, GCP).
- Knowledge of IT operations best practices including security, backup, storage, and disaster recovery.
- Scripting and automation experience is a plus.
- Familiarity with identity providers such as Okta or Duo.
- Experience with Google Workspace (G Suite) is an asset.
- Linux administration knowledge is a bonus.
- Excellent communication, documentation, and presentation skills.
- Critical thinking and time management skills in fast-paced environments.
- A passion for system design and performance optimization.

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