Communication Specialist

Communications Specialist will play a vital role in supporting a 24/7 team, with a strong emphasis on creating and managing community posts and communications for a global audience. This position requires excellent English language skills, flexibility to work across shifts for continuous coverage, and the ability to engage with complex, high-level stakeholders. The ideal candidate is highly organized, proactive, and experienced in developing, standardizing, and maintaining communications and documentation in a dynamic environment. Note: This role is part of a 24/7 coverage team. Flexible shift work and the ability to adjust working hours as needed are required. Key Responsibilities Community Engagement: Create, manage, and monitor community posts to foster engagement, share updates, and communicate key information to global audiences. Strategic Communications: Develop and execute communication strategies for internal and external stakeholders, including executive/leadership communications, crisis communications, and general awareness campaigns. Content Creation: Write and maintain concise, accurate communications, including knowledge base articles, Wiki content, processes, best practices, and presentations. Internal Content Management: Create and manage internal site content, ensuring organizational accuracy, consistency, and brand alignment. Document Control: Maintain a robust library for document control, team collaboration, and external socialization for the communications team. Training Resource Development: Provide key business partners with information and recommendations to support the development and implementation of training resources and plans. Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions. End-to-End Communications: Participate in all phases of communications development, from project planning through release, including writing, editing, and publishing. Cross-Project Coordination: Identify intersection points across multiple projects and teams to maximize efforts and consolidate communications, reducing noise and improving clarity. Operational Efficiency: Seek and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers. Collaboration: Work collaboratively with various teams and disciplines to develop communications that meet their intended purpose, within schedule and budget limitations. Audience Adaptation: Tailor content to fit the needs of different audiences, applying critical thinking to ensure communications meet standards and are contextually appropriate. Industry Awareness: Maintain working knowledge of industry-standard platforms and best practices. Qualifications Education: Bachelor’s degree required. Experience: 5–7 years of experience in communications, content creation, or related roles, with a proven track record of managing community posts and presenting policies and procedures on a global scale. Project Management: Demonstrated project management skills with a proven ability to drive results. Stakeholder Engagement: Ability to analyze stakeholder needs, resolve conflicts, and communicate decisions in a timely and effective manner. Global Program Support: Experience managing requests and concerns from regional and local partners to ensure the success of global programs. Leadership: Demonstrated leadership skills, including experience working in a cross-functional or cross-pyramid capacity. Communication: Excellent English communication skills—written, verbal, and presentation—with the ability to engage with complex, high-level stakeholders. Analytical Skills: Strong analytical and critical thinking abilities. Motivation: Highly motivated, positive attitude, and able to work independently as well as collaboratively in a team environment. Technical Proficiency: Proficient with Microsoft Excel, Outlook, Word, and PowerPoint. Flexibility: Willingness and ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations. This role is ideal for a communications professional who thrives in a dynamic, global environment and is passionate about driving engagement, clarity, and operational excellence through community posts and strategic communications.