Associate Process Manager

4 weeks ago

Mumbai, Maharashtra, India Personiv Full time
Job Description

Customer Operations Associate Process Manager Responsibilities

- Prepares performance reports by collecting, analysing, and summarizing data and trends
- Ensure Critical Performance Metrics are met consistently
- Lead client/vendor reviews/calibrations
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Manage multiple teams
- Perform audits and quality checks on Team Leads & Floor Supports
- Provide feedback to the Team Leads & Floor Supports periodically on their performance
- Ensure cross skilling and periodic process re-verification to ensure resource pool
- Perform Training Need Identification for teams
- Perform Bottom Quartile Management
- Ensure directives from senior leadership are percolated and acted upon
- Hold periodic meetings, discuss task delegation and review issues
- Conduct team huddles and meetings to discuss operational updates
- Build team spirit through group sessions, activities, and projects
- Focus on retention of staff through career mapping & guiding team members
- Advocate and follow organizational policies and procedures
- Adhere to the information security requirements
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
- Remediation of any major incident
- Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall experience of 4+ years and should be a graduate or post graduate in any specialisation

Preferred Qualifications

- Graduation in Computer Science, Computer Applications or related subjects

  • Associate Process Manager

    4 weeks ago

    Mumbai, Maharashtra, India Personiv Full time

    Job DescriptionAssociate Process Manager Roles & responsibilities:- Independently handle clients and client calls establish self as a valued partner.- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation- Build domain expertise and lead from the front.- Help knowledge management...

  • Associate Process Manager

    4 weeks ago

    Mumbai, Maharashtra, India Personiv Full time

    Job DescriptionAssociate Process Manager Roles & responsibilities:- Basic understanding of most of the / any of the below legal agreementsAgreement TypeISDA MAInternational Swaps and Derivative Association Master AgreementsCSACredit Support AnnexRepo - MRARepurchase Agreement - Master Repurchase AgreementRepo - GMRARepurchase Agreement - Global Master...

  • Associate Process Manager

    3 days ago

    Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...

  • Associate Process Manager

    4 weeks ago

    Mumbai, Maharashtra, India Personiv Full time

    Job DescriptionAssociate Process ManagerRoles & responsibilities:- Should have understanding of Pre Settlements activities, like: Cash flow confirmation with counter parties, affirmation of cash flows in system, cash flow processing, SSI update / correction / upload, etc.- Should have understanding of Post Settlements activities, like: Fails Management,...

  • Associate Process Manager

    4 days ago

    Navi Mumbai, Maharashtra, India eClerx Full time

    Exciting Walk-in Drive at eClerx for Financial Crime Compliance-Periodic Review expertsSkills Required:- Proficiency in Periodic Reviews/Rolling review* (Essential)- Experience in KYC, CDD, EDD, Due diligence, Client onboarding, Pep- Familiarity with tools like Lexis Nexis, World CheckApplicants whose primary experience lies in AML, transaction monitoring,...

  • Associate Process Manager

    4 days ago

    Navi Mumbai, Maharashtra, India eClerx Full time

    Exciting Walk-in Drive at eClerx for Financial Crime Compliance-Periodic Review expertsSkills Required:- Proficiency in Periodic Reviews/Rolling review* (Essential)- Experience in KYC, CDD, EDD, Due diligence, Client onboarding, Pep- Familiarity with tools like Lexis Nexis, World CheckApplicants whose primary experience lies in AML, transaction monitoring,...

  • Associate Process Manager

    4 days ago

    Mumbai, Maharashtra, India eClerx Career Site Full time US$ 1,50,000 - US$ 2,00,000 per year

    The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team...

  • Associate Process Manager

    3 days ago

    Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As an Associate Process Manager in the ERG (Employee resource group) Enablement team, you will play a critical role in supporting the execution of (ERG) initiatives for communities like Talent & Arts, Sports and Travel etc . You will work closely with ERG leads, internal stakeholders, and cross-functional teams to ensure smooth operations, impactful...

  • Associate Process Manager

    1 day ago

    Navi Mumbai, Maharashtra, India eClerx Full time

    Exciting Walk-in Drive at eClerx for Financial Crime Compliance-Periodic Review experts Skills Required: - Proficiency in Periodic Reviews/Rolling review* (Essential) - Experience in KYC, CDD, EDD, Due diligence, Client onboarding, Pep - Familiarity with tools like Lexis Nexis, World Check Applicants whose primary experience lies in AML, transaction...

  • High Salary) Associate Process Manager

    4 weeks ago

    Mumbai, Maharashtra, India Personiv Full time

    Job DescriptionAssociate Process Manager Roles & responsibilities:- Independently handle clients and client calls establish self as a valued partner.- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation- Build domain expertise and lead from the front.- Help knowledge management...