Senior Leader – Global Gig Workforce

3 days ago

Gandhinagar GJ IN Etech Global Services Full time

Remote What we offer Canteen Subsidy Night Shift allowance as per process Health Insurance Tuition Reimbursement Work-Life Balance Initiatives Rewards Recognition What You ll Be Doing Provide coaching and leadership development to team leaders and emerging talent within the gig workforce structure Lead the operational execution of global gig workforce programs ensuring high performance and scalability Manage relationships with gig platforms such as LiveXchange and GigCX ensuring optimal utilization and vendor performance Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs Develop and implement operational processes SOPs process flow diagrams and performance metrics tailored to gig workforce models Collaborate with cross-functional teams including HR IT Compliance and Program Implementation to ensure seamless integration of gig resources Monitor workforce performance identify trends and implement continuous improvement initiatives Ensure compliance with global labor regulations and internal policies related to gig and freelance workers Support the Assistant Director in strategic planning reporting and stakeholder communication Drive innovation in gig workforce engagement retention and productivity Manage remote team operations ensuring alignment with performance expectations and business goals Utilize workforce analytics and reporting tools to track evaluate and optimize productivity Oversee compliance with global labor practices and standards Collaborate cross-functionally with internal stakeholders and external partners Analyze workforce KPIs financial metrics and operational data to drive informed decisions Present insights plans and updates to senior leadership and external stakeholders Address and resolve complex workforce challenges using sound judgment and data-driven strategies What We Expect You to Have Strong oral and written communication skills with excellent interpersonal abilities Exceptional listening analytical and customer service skills Highly organized able to prioritize multi-task and manage time effectively Ability to work independently with high attention to detail Strict adherence to confidentiality in all matters Bachelor s degree or equivalent 7 years of experience in operations workforce management or related roles Minimum 2 years of experience managing gig or remote teams Proficiency in LiveXchange and GigCX Marketplace is required Experience presenting to senior leadership and external partners Skilled in analyzing workforce data KPIs and financial metrics Strong grasp of statistical and operational concepts for workforce planning Ability to assess complex workforce situations and implement effective solutions Strategic decision-making and problem-solving skills Job Title Senior Leader - Global Gig Workforce Department Program Implementation Reports to Assistant Director - Technical Implementation Global Gig Workforce Location Gandhinagar

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