Field Dispatch Engineer

3 weeks ago

Bengaluru India Ericsson Full time

Job Description

Join our Team

About this opportunity:

We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

- Receive trouble reports from the Operator's Customer Care Center (or directly from Operator customers in limited cases) and log them accurately.
- Resolve customer issues to the customer's satisfaction, including providing meaningful status updates on repair and/or restoration activities.
- Handle customer-affecting problems detected by other processes or analysis: inform the customer, coordinate resolution, and ensure satisfactory closure.
- Within the Field Dispatch function, ensure all tickets assigned to Field Services are dispatched to the appropriate Ericsson Field Engineer for a site visit.
- Identify and escalate any blockers encountered during dispatch to next-level teams for timely resolution.
- Assess the issue reported on-site using the details in the ticket, review related processes and procedures, and confirm required actions for the visit.
- Contact the UK point of contact to obtain permission for the Ericsson Field Engineer to visit the site, coordinating date and time per the site access agreement shown in the tools.
- Identify and assign the most suitable Ericsson Field Engineer for the task, considering skills, availability, and site requirements.
- Coordinate scheduling, access permissions, and any prerequisites so the engineer can complete the visit efficiently and safely.
- Keep the Customer Care Center (or Operator customer) updated with progress and closure information, and ensure all activity is recorded in the assigned tools/systems.
- Ensure compliance with site access agreements, safety procedures, and any Operator-specific processes throughout the dispatch and resolution workflow.

The skills you bring:

- Customer event management
- Customer incident management
- Customer problem management
- Customer order handling

Key Qualifications:

- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Minimum years of experience: 1-4 years experience of deploy system test and lead testing team.
- Domain experience: area of expertise (Telecom basics, Incident management, WFM, Remedy)

Why join Ericsson

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 772053

  • Field Dispatch Coordinator

    5 days ago

    Bengaluru, Karnataka, India Vodafone Full time

    **Who we are**: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are...

  • Dispatch Executive

    3 weeks ago

    Vadodara, India Vilas Transcore Limited Full time

    Job Description The Dispatch Executive/Head is responsible for managing the entire dispatch process. This role ensures the efficient and timely dispatch of goods and services, oversees dispatch personnel, and maintains effective communication with customers and suppliers. The ideal candidate will possess a strong background in logistics and excellent...

  • Dispatcher

    3 weeks ago

    Nagar, Sahibzada Ajit Singh Nagar, India DNA Growth Full time

    Job Description Role Description This is a full-time on-site role as a Dispatcher at DNA Growth in Sahibzada Ajit Singh Nagar. - Receive emergency and non-emergency calls and record significant information - Address problems and requests by transmitting information or providing solutions - Receive and dispatch orders for products or deliveries -...

  • Dispatch Executive

    5 days ago

    Bengaluru, India SANPAR Microfilters Pvt Ltd Full time

    A reputed Thermal Engineering Company engaged in the manufacture of Compressed Air Dryers, After Coolers, Chillers, Dehumidifiers, Precision Air Conditioners, Liquid Cooling Systems, Compressed Air Filters, etc. for the all types of Industries including Defence and Aerospace. Looking for Immediate joining, with 2 Plus of years of experience from the...

  • Dispatch Executive

    4 days ago

    Noida, Uttar Pradesh, India, Ghaziabad SHIP2USA Full time

    Company Description Welcome to Ship2USA, your trusted partner for cost-effective and reliable logistics and transportation solutions. We are dedicated to providing exceptional service and the best price without compromising on quality. At Ship2USA, we believe in our motto "We Commit, We Deliver," ensuring client satisfaction through our consistent dedication...

  • Dispatch Manager

    5 days ago

    Bengaluru, Karnataka, India DeliverIt by Urban Harvest Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDeliverIt by Urban Harvest revolutionizes the way restaurants and food businesses source ingredients. Specializing in delivering fresh, premium-quality ingredients directly to customers' doorsteps in under an hour, we ensure unmatched transparency, traceability, and temperature-controlled logistics. We prioritize freshness, speed, and...

  • Flight Dispatcher

    2 weeks ago

    India Aviation Services Management (ASM) Full time

    ASM is looking to hire a licensed Flight Dispatcher to join our growing Flight Operations Team in Delhi, India. The primary function of this role is to provide ASM clients with safe and timely flight-planning and flight-release information for all required flight-operations in compliance with any Federal and National Authority and regulatory...

  • Billing & Dispatch Executive

    5 days ago

    Bengaluru, India SANPAR Microfilters Pvt Ltd Full time

    A reputed Thermal Engineering Company engaged in the manufacture of Compressed Air Dryers, After Coolers, Chillers, Dehumidifiers, Precision Air Conditioners, Liquid Cooling Systems, Compressed Air Filters, etc. for the all types of Industries including Defence and Aerospace. Looking for Immediate joining, with 2 Plus of years of experience from the...

  • Dispatch Supervisor

    1 week ago

    Whitefield, Bengaluru, Karnataka, India PANKAJ STEELS Full time

    This is a full-time hybrid role for a Dispatch Supervisor at Pankaj Steels. The Dispatch Supervisor will be responsible for overseeing the day-to-day dispatch operations, coordinating with drivers and warehouse staff, ensuring on-time deliveries, and maintaining inventory accuracy. This role will be based in Bengaluru with flexibility for some remote...

  • Dispatch Executive

    1 day ago

    Bengaluru, Karnataka, India iTriangle Infotech Pvt Ltd Full time

    **About Us**: iTriangle is a market leader in Automotive Telematics/ Vehicle Tracking Systems in India and is one of the first Electronic System Design and Manufacturers in this domain. The Company is considered to be a trail blazer from India in this fast-growing industry and has secured the confidence and trust of major automotive conglomerates not only in...