Agent Customer Support

3 days ago

Bengaluru India lastminute.com Full time

Job Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Agent -Customer Support to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into Excellent verbal and written communication & Problem Solving, keep on reading, as you might be the perfect fit for this job. Job Description The job in brief: Job Title - Agent - Customer Support(English Speaking) Working model - 6days,(1day rotational week off) Team - you will join the Customer Support team within the CS department. Level - Entry - Mid Level Location - Bengaluru, India Contract - Permanent - full-time What your impact will be : Identifying customer needs, investigating and recommending solutions. Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection. Consistent upskilling as part of self-development to maintain process knowledge. Maintaining coordination within teams to collaborate on solutions and escalations. Work towards high CSAT and positive NPS consistently - ensure positive customer experiences. Your expertise: Excellent communications - Verbal and Written Attention to details, conflict resolution and relationship building. Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications. Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures. Perks of working with us: How we work together: - An inclusive, friendly, and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities) How we learn together: - Professional and managerial skills development training paths, access to e-learning platforms such as O'reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Wish you were here We do, too Selection process steps*: - HR Screening (10-30 minutes) - 1st interview (Manager): soft skills + technical knowledge - HR Final Round - Offer Extended Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7. Qualifications Any Graduate

  • Customer Support Agent

    2 weeks ago

    Shanthinagar, Bengaluru, Karnataka, India Adept Scribes Pvt Ltd Full time

    Bilingual Customer Support Agent (English & Hindi) **Role Overview** The Bilingual Customer Support Agent is responsible for handling inbound customer queries related to cab bookings, cancellations, fare inquiries, lost items, complaints, and other ride-related issues in both English and Hindi. The agent ensures a seamless customer experience by providing...

  • Customer Support Agent

    2 weeks ago

    Bengaluru, India Valueleaf Services Full time

    **Greetings from Valueleaf!!** We are hiring for Customer Support Agent. Experience : Freshers Location : Bangalore (on-site) **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers...

  • Agent Customer Support

    6 days ago

    Bengaluru, Karnataka, India lastminute Full time ₹ 24,00,000 - ₹ 72,00,000 per year

    Company Description At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Agent - Customer Support to join our team of around 1,700 people worldwide to help us power up the...

  • Agent Customer Support

    4 days ago

    Bengaluru, Karnataka, India Lastminute Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Company DescriptionAt , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.We are looking for a Agent - Customer Support to join our team of around 1,700 people worldwide to help us power up the traveller's...

  • Agent Customer Support

    4 days ago

    Bengaluru, Karnataka, India lastminute Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.We are looking for aAgent -Customer Supportto join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of...

  • Support Agent

    3 days ago

    India HackerOne Full time

    Based in APAC (India) **Position Summary** - Support Agents handle inquiries from external and internal stakeholders through a support portal, providing essential and high-quality assistance to all HackerOne Users. **Mission of the Support Team at HackerOne** - Provide world-class support through listening to & educating users. We strengthen the HackerOne...

  • Customer Support Agent

    6 days ago

    Bengaluru, Karnataka, India Accentrix solution Full time

    We are Hiring Role : Customer Service Agent International Voice support Experience : 1 to 2 +yr Of Exp required Skill - Any international Customer service, ( **Should have excellent communication skills** ) Education : Any Graduate Salary : 3- 5 LPA Work from Office Note : Immediate joiners Location : Bangalore For More Info Contact HR AYESHA -...

  • Customer Support Agent

    2 weeks ago

    Bengaluru, Karnataka, India Aspora Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a...

  • Customer Support Agent

    2 weeks ago

    Bengaluru, Karnataka, India Aspora Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About AsporaPeople on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team...

  • Customer Support Agent

    1 week ago

    Bengaluru, Karnataka, India Digi tech call system.pvt.ltd Full time

    **ob description** Customer Support Executive Inbound Voice Process Languages Required: English & Marathi & Tamil & Malayalam & Kannada Graduates or Under Graduates also Acceptable need Minimum 6 months Experience in BPO Rotational Shifts & Rotational Week offs 6 days working Salary 15,000 to 17,000(In hand) Training Will Be Provided for the...