Sr. Manager

Looking for a Workplace That Inspires You Welcome to KC Overseas At KC Overseas Education we don t just provide jobs-we create opportunities for innovation growth and impact As a thriving Multinational EdTech company with 11 global locations we have a strong foothold across South Asia South-East Asia and Africa and we re rapidly expanding worldwide With our team of inspired 850 professionals we are revolutionizing access to overseas education through cutting-edge technology and unwavering expertise with our industry-leading platforms and Our mission is to empower students worldwide with seamless access to top universities bridging the gap between aspiration and reality If you re passionate about making a difference in the global education space this is where you belong At KC Overseas Education we believe work should be more than just a job-it should be an experience that challenges excites and rewards you We re growing fast and we want you to grow with us Through our ever-expanding global reach we are shaping the future of overseas education-and you can be a part of it Why work with us Work-Life Balance - We value productivity and well-being equally Global Exposure - International travel and exposure to diverse markets Unmatched Growth - Thrive in a rapidly expanding industry to reach your potential Recognition Rewards - A culture that values and rewards hard work Continuous Learning - Upskilling and development opportunities at every step Supportive Culture - Work in an encouraging trust-driven environment Stability Security - A long-term career with a leading industry player Competitive Compensation - Because great work deserves great rewards Join us and experience a workplace where talent is valued ideas are celebrated and careers flourish Be a part of KC Overseas-apply now Here s a short video to give you an overview of who we are and what we do Job Overview The Sr Manager - Operations Sales Europe will be directly accountable for scaling student recruitment by educating engaging and encouraging channel partners to drive high-volume applications and recruitment growth for European universities The primary responsibility of this role will be to execute in-person engagement strategies that strengthen channel partner relationships and maximise their student recruitment performance Key Responsibilities Develop and execute strategic sales plans to achieve and exceed regional enrolment and conversion targets Analyse market trends partner performance and competitor activity to identify new growth opportunities Collaborate with internal stakeholders to introduce high-demand universities and programs aligned with market potential Conduct frequent meetings trainings and performance reviews with partner agencies to identify opportunities resolve bottlenecks and drive consistent application generation Ensure that channel partners have the resources information and motivation to prioritise European university admissions Launch and manage incentive and recognition programs to boost partner performance and loyalty Establish robust feedback and escalation channels to quickly resolve partner challenges and maintain smooth operations Lead and oversee the complete application processing lifecycle from channel partners ensuring accuracy compliance and timely updates Analyse and report on partner-driven sales funnel metrics-enquiries applications offers deposits and enrolments-delivering actionable recommendations for continuous improvement Implement robust monitoring systems to analyse offer-to-deposit and deposit-to-enrolment ratios identifying key improvement areas Present comprehensive Monthly Business Reviews MBR and MIS reports to the BU Head and Leadership Team highlighting key insights and actionable plans Collaborate with internal teams to provide channel partners with the latest offerings and updates related to European higher education Act as a Subject Matter Expert SME for the assigned region or product vertical providing guidance and process training to internal teams Lead mentor and motivate a high-performing team across multiple locations Define KRAs and performance metrics aligned with organizational objectives Drive performance reviews identify training needs and ensure continuous capability building Oversee onboarding and development of new hires ensuring alignment with organizational culture and goals Foster a culture of ownership collaboration and innovation within the team Ensure high-quality output through streamlined processes audit checks and continuous improvement initiatives Drive efficiency in turnaround time quality of documentation and communication across stakeholders Identify address and resolve process bottlenecks to minimize revenue leakage and improve operational performance Review team processes periodically to identify automation or optimization opportunities and ensure effective implementation 12 years of experience in Operations and Sales preferably in the education edtech or services industry Minimum 5 years of experience in team management and stakeholder engagement Excellent interpersonal communication and negotiation skills relevant for agency partners and external stakeholders Graduate in any discipline MBA or equivalent qualification preferred Strong business acumen with analytical and strategic thinking High proficiency in reporting data analysis and performance management systems Commitment to process excellence and continuous learning