Director Service Information

5 days ago

Chennai Tamil Nadu, India Caterpillar Full time

Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here - we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Role Definition Provides strategic leadership to multiple teams accountable for development of parts and service information data and or technologies Responsibilities Provides strategic leadership and management to multiple teams accountable for development of parts and service information data and or technologies Manages divisional schedule resource and budget requirements Monitors progress and influences mitigation of challenges or delays Sponsors and champions delivery of divisional projects goals across various types of parts and service information data and or technologies Provides guidance coaching development and support to leaders of technical staff Skill Descriptors Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions Data Gathering Analysis Knowledge of data gathering and analysis tools techniques and processes ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment Service Excellence Knowledge of customer service concepts and techniques ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner Consulting Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external ability to apply consulting knowledge appropriately Effective Communications Understanding of effective communication concepts tools and techniques ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors Problem Solving Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems ability to apply knowledge of problem solving appropriately to diverse situations Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers Technical Excellence Knowledge of a given technology and various application methods ability to develop and provide solutions to significant technical challenges Posting Dates December 8 2025 - December 22 2025 Caterpillar is an Equal Opportunity Employer Qualified applicants of any age are encouraged to apply Not ready to apply Join our

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