Workday HCM Techno-Functional Consultant

2 days ago

Delhi, India Enterprise Minds, Inc Full time

Job Title Workday HCM Techno-Functional Consultant / Analyst Job Summary We are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics , with a strong focus on Time to Resolution (TTR) , SLA adherence, and continuous process improvement. Key Responsibilities Techno-Functional Responsibilities Provide L2/L3 support for Workday HCM modules including: Core HCM Performance & Talent Management Compensation Absence / Time Tracking (if applicable) Analyze business requirements and translate them into Workday configurations and solutions. Perform business process framework (BPF) configuration and troubleshooting. Support EIBs, Workday Studio, and integrations with downstream systems. Create and maintain calculated fields, condition rules, and custom reports . Support UAT, regression testing, and post-production releases . Operational Reporting & Metrics Track, analyze, and report support performance metrics , including: Time to Resolution (TTR) First Contact Resolution (FCR) SLA compliance Ticket backlog and aging Build and maintain Workday reports and dashboards for operational insights. Provide Root Cause Analysis (RCA) for recurring issues and systemic failures. Identify trends to proactively reduce resolution time and improve system stability. Support & Stakeholder Management Act as a key point of contact for HR, Payroll, and Business stakeholders . Manage incidents and service requests using tools such as ServiceNow, JIRA, or similar . Ensure high customer satisfaction by meeting or exceeding defined resolution SLAs . Participate in weekly/monthly performance reviews and continuous improvement initiatives. Required Skills & Experience Mandatory 5+ years of experience in Workday HCM (Techno-Functional) Strong hands-on experience in Workday HCM configuration and support Proven experience managing Time to Resolution (TTR) and SLA-based support models Strong reporting experience using Workday Report Writer Experience with incident, problem, and change management Ability to perform RCA and impact analysis Technical Skills Workday Core HCM Performance & Talent Management Business Process Framework (BPF) Calculated Fields & Condition Rules EIBs, Integrations (Studio / APIs – good to have) Reporting & Dashboards Soft Skills Strong analytical and problem-solving skills Excellent communication with technical and non-technical stakeholders Ability to work under SLA pressure and prioritize effectively Data-driven mindset with focus on measurable outcomes Performance Metrics (KPIs) The role will be measured on: Average Time to Resolution (TTR) SLA adherence rate First Contact Resolution (FCR) Ticket backlog reduction Recurring issue reduction Stakeholder satisfaction scores Nice to Have Workday certification(s) Experience in HR operations or shared services Exposure to Power BI or external analytics tools Agile / ITIL certification Why This Role Business-critical Workday HCM ownership Strong focus on performance metrics and measurable impact Opportunity to influence operational efficiency and HR transformation If you're actively looking, please share Cv with nivetha.s@eminds.ai

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