Technical Support Engineer 1

Do you enjoy solving complex technical challenges and helping customers find solutions that make their day better If you re someone who thrives on tackling new problems learning continuously and delivering exceptional service we d love to have you on our team We are seeking a full-time Technical Support Engineer I to be based at our Rapid7 office in Pune In this role you will support customers by utilizing your networking skills to troubleshoot complex issues via email and video conferencing This isn t just about technical skills-it s about connecting with people understanding their challenges and making a real impact About the Team Our ever-growing Technical Support team is seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems The focus of this position will be on becoming a subject matter expert in our leading all-in-one vulnerability management solution that provides users with visibility into the risks present throughout their IT infrastructure About the Role Are you passionate about delighting your customers and helping them solve complex network and product issues Are you the person who enjoys technical challenges and thrives to learn and develop security and vulnerability management skills beyond expectations If so then you are the perfect person to join our unique and growing support team As a Technical Support Engineer you will provide exceptional support experiences to a wide range of technical and security-focused audiences This role offers an exciting opportunity for an individual looking to immerse themselves in a fast-paced role with endless growth opportunities In this role you will Support customers in successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure Create innovative workflows to analyze large log files to get to the bottom of any reported issues Using the many resources available to our Support team to learn troubleshoot and reproduce customer issues Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues Learn and expand your knowledge of our Vulnerability Management Platform to become a subject matter expert Troubleshoot investigations and identify defects or false positive alerts Familiarity with Salesforce for managing cases and workload insight Must be willing to work with rotational shifts including night shifts This will be a hybrid role with a minimum of 3 days of work from the office The skills you ll bring include Demonstrable command of administering multiple operating systems Linux Windows macOS Understanding of log analysis methods using regex to debug large log files Demonstrable usage of packet inspection PCAPs Wireshark Procmon Troubleshooting and understanding of network architecture Excellent problem-solving and critical thinking skills Fantastic verbal and written communication Ensure compliance and lead ongoing improvements while delivering exceptional customer experience 4 years supporting global customers and resolving complex technical issues We know that the best ideas and solutions come from multi-dimensional teams Teams reflecting a variety of backgrounds and professional experiences If you are excited about this role and feel your experience can make an impact please don t be shy - apply today About Rapid7 Rapid7 NASDAQ RPD helps organisations across the globe protect what matters most so innovation can thrive in an increasingly connected world Our comprehensive technology services and community-focused research simplify the complex for security teams helping them reduce vulnerabilities monitor for malicious behavior be in 10 places at once and shut down attacks We re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people With more than 11 000 customers across 140 countries Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture About Rapid7 At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities We do this by harnessing our collective expertise and passion to challenge what s possible and drive extraordinary impact We re building a dynamic and collaborative workplace where new ideas are welcome Protecting 11 000 customers against bad actors and threats means we re continuing to push the envelope just like we ve been doing for the past 20 years If you re ready to solve some of the toughest challenges in cybersecurity we re ready to help you take command of your career Join us Security and Compliance Rapid7 is committed to keeping customers secure As a first line of defense all employees are expected to uphold the highest standards of security and privacy ensuring the protection of sensitive information and compliance with relevant regulations frame-loader showProgress clinch authenticated document- frame-loader reload id turbo frame page block 641c0b7d6cc318614cfc49440393571c src pages e88b9a1bf38b780963412baaab56a5c1 blocks 641c0b7d6cc318614cfc49440393571c job uid 90a8773dba82ddb260145d909474910a postfix 0 1 frame-loader showProgress clinch authenticated document- frame-loader reload id turbo frame page block 36cf0040167e43c7e911300207c37cb6 src pages e88b9a1bf38b780963412baaab56a5c1 blocks 36cf0040167e43c7e911300207c37cb6 job uid 90a8773dba82ddb260145d909474910a postfix 0 5 Jobs you may be interested in Rapid7 s Global Services team helps clients improve their security posture through their technical skills and knowledge of defense strategies As a Penetration Tester you will enjoy attacking networks and hacking custom protocols implemented in e As a Penetration Testing Analyst you will work on the Global Services team to help clients improve their security posture through your technical skills and knowledge of defense strategies You will enjoy attacking networks and hacking custom prot About the Role Rapid7 is looking to recruit an Accountant who will assist with the accounting and compliance of Rapid7 India Technologies Private Limited This position is based out of Rapid7 s office in Pune India This Accountant role is a k Rapid7 s Commercial Sales organization is seeking an Account Executive to join the team You will serve as a strategic partner for clients in your assigned geography helping them achieve a more secure digital future In this quota carrying role frame-loader showProgress clinch authenticated document- frame-loader reload id turbo frame page block 643174a0eed13f691a7fe82d3ac254ea src pages e88b9a1bf38b780963412baaab56a5c1 blocks 643174a0eed13f691a7fe82d3ac254ea job uid 90a8773dba82ddb260145d909474910a postfix 1 0 CUSTOMER SUPPORT SALES SUPPORT Need immediate help with a breach SOLUTIONS SUPPORT RESOURCES ABOUT US CONNECT WITH US Rapid7 Close Rapid7 uses cookies and similar technologies as strictly 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