Technical Support Engineer 1
1 week ago
Job Title Technical Support Engineer I Do you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you’re someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we’d love to have you on our team We are seeking a full-time Technical Support Engineer I to be based at our Rapid7 office in Pune. In this role, you will support customers by utilizing your networking skills to troubleshoot complex issues via email and video conferencing. This isn’t just about technical skills—it’s about connecting with people, understanding their challenges, and making a real impact. About the Team Our ever-growing Technical Support team is seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert in our leading all-in-one vulnerability management solution that provides users with visibility into the risks present throughout their IT infrastructure. About the Role Are you passionate about delighting your customers and helping them solve complex network and product issues? Are you the person who enjoys technical challenges and thrives to learn and develop security and vulnerability management skills beyond expectations? If so, then you are the perfect person to join our unique and growing support team As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security-focused audiences. This role offers an exciting opportunity for an individual looking to immerse themselves in a fast-paced role with endless growth opportunities. In this role, you will: Support customers in successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure Create innovative workflows to analyze large log files to get to the bottom of any reported issues Using the many resources available to our Support team to learn, troubleshoot, and reproduce customer issues Work closely with various teams located locally and globally, including Engineering and Product, to help drive a resolution to customer issues Learn and expand your knowledge of our Vulnerability Management Platform to become a subject matter expert Troubleshoot investigations and identify defects or false positive alerts Familiarity with Salesforce for managing cases and workload insight. Must be willing to work with rotational shifts including night shifts. This will be a hybrid role, with a minimum of 3 days of work from the office. The skills you’ll bring include: Demonstrable command of administering multiple operating systems (Linux, Windows, macOS) Understanding of log analysis methods (using regex to debug large log files) Demonstrable usage of packet inspection, PCAPs, Wireshark, Procmon Troubleshooting and understanding of network architecture Excellent problem-solving and critical thinking skills Fantastic verbal and written communication Ensure compliance and lead ongoing improvements while delivering exceptional customer experience. 4+ years supporting global customers and resolving complex technical issues. We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
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Technical Support Engineer 1
1 week ago
Pune, Maharashtra, India Rapid7 Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob TitleTechnical Support Engineer IDo you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you're someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we'd love to have you on our teamWe are seeking a full-time Technical Support Engineer I to...
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Technical Support Engineer 1
1 week ago
Pune, Maharashtra, India Rapid7 Full timeDo you enjoy solving complex technical challenges and helping customers find solutions that make their day better If you re someone who thrives on tackling new problems learning continuously and delivering exceptional service we d love to have you on our team We are seeking a full-time Technical Support Engineer I to be based at our Rapid7 office in Pune In...
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Technical Engineer 1
2 weeks ago
Pune, India Hilti Group Full timeWhat's the role? Technical Engineer I is the primary technical resource for the global value engineering HUB responsible for actively supporting, driving and managing the different stages of a projects and account developments. Working in conjunction with HILTI Market Organization`s or Project Management Office`s Lead Engineers, Project managers and Lead...
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Technical Engineer 1
3 days ago
Pune, India Hilti Group Full timeWhat's the role? Technical Engineer I is the primary technical resource for the global value engineering HUB responsible for actively supporting, driving and managing the different stages of a projects and account developments. Working in conjunction with HILTI Market Organization`s or Project Management Office`s Lead Engineers, Project managers and Lead...
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Technical Support Engineer
4 weeks ago
Pune, India Hiresquad Full timeJob Description Hiresquad Resources is urgently looking for Technical Support Engineers for a leading MNC in Pune. We're seeking individuals with strong technical knowledge in hardware, networking, and Microsoft technologies, comfortable with a 24x7 rotational shift environment. This is a fantastic opportunity for both freshers and those with up to 1 year of...
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Technical Engineer 1
3 days ago
Pune, Maharashtra, India Hilti Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWHAT'S THE ROLE?Technical Engineer I is the primary technical resource for the global value engineering HUB responsible for actively supporting, driving and managing the different stages of a projects and account developments. Working in conjunction with HILTI Market Organizations or Project Management Offices Lead Engineers, Project managers and Lead...
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Technical Support Engineer
2 weeks ago
Pune, India Kibo Full timeDescription ABOUT THIS ROLE As a Support Engineer at KIBO, you will be responsible for providing advanced technical support to customers and resolving complex software issues. You will act as a guide for our clients, collaborate with product development teams to identify and resolve product issues, identify and troubleshoot system-wide issues, and coordinate...
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Help Desk Support Engineer
2 weeks ago
Pune, Maharashtra, India Pi One Technologies (π 1) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a full-time, on-site role for a Help Desk Support Engineer located in Pune. The Help Desk Support Engineer will be responsible for providing technical support to clients, troubleshooting issues, offering help desk support, and assisting with printer and computer hardware support. Day-to-day tasks include responding to support tickets,...
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Technical Support Engineer
2 weeks ago
Pune, India White Force Full timeJob description Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on Essential functions and duties: 1. Takes ownership of technical issues and works towards getting them resolved to closure with a minimum TAT. 2. Works with existing team members to successfully triage tech support tickets 3. Provides...
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Technical Support Engineer
1 week ago
Pune, Maharashtra, India Fairtility Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.ResponsibilitiesProvide Tier 1/2 technical support during night shifts.Investigate issues using Kibana or similar logging tools to...
