Corporate Trainer

Xpanse Coffee is seeking a dynamic and detail-oriented Corporate Trainer to develop and implement training programs that enhance team performance and ensure operational excellence The ideal candidate will be responsible for training cafe staff baristas and managers on customer service product knowledge operational procedures and brand standards This role requires strong leadership excellent communication skills and the ability to create engaging training sessions that drive consistency and efficiency across all locations If you re passionate about learning and development empowering teams and elevating the coffee experience we d love to have you on board About Xpanse Coffee Xpanse Coffee is a dynamic and innovative coffee brand born in Goa being bought up in India committed to revolutionizing the way India experiences coffee We bridge the gap between premium quality and affordability offering a range of beverages tailored to modern fast-paced lifestyles With a focus on convenience technology and sustainability Xpanse Coffee caters to young professionals students and coffee enthusiasts who value exceptional taste and seamless service Our mission is to make high-quality coffee accessible to everyone be it through our thoughtfully designed stores robust delivery network or cutting-edge technology platforms Key Responsibilities Training Development Develop and execute structured training programs for new hires and existing staff covering customer service product knowledge and operational procedures Conduct hands-on training sessions for baristas cafe managers and service staff on coffee brewing techniques food safety and quality standards Implement soft skills training communication teamwork problem-solving to enhance customer interactions Create training modules for POS system operations cash handling and inventory management Operational Excellence Compliance Ensure that all training aligns with FSSAI food safety standards hygiene practices and brand policies Regularly audit cafe performance to identify areas for improvement and conduct refresher training programs where needed Work closely with store managers to reinforce best practices and troubleshoot operational challenges Employee Engagement Performance Coaching Conduct one-on-one coaching and performance evaluations to track employee progress and identify development opportunities Develop leadership training programs for cafe managers to enhance their management and decision-making skills Establish a positive learning culture within the company to encourage skill development and continuous improvement Content Development Innovation Design engaging training manuals SOPs and digital learning materials for employee reference Develop interactive training methods e-learning role-playing gamification to enhance engagement Stay updated on industry trends and new training techniques to refine learning approaches What we are looking for Experience Skills 3 years of experience in corporate training learning development or hospitality training Strong understanding of cafe operations food beverage service and customer experience management Excellent communication presentation and coaching skills Ability to design structured training programs and implement learning management systems Proficiency in Microsoft Office Google Suite and e-learning platforms Strong problem-solving skills and adaptability to different learning styles Job Type Full-time Schedule Day shift Education Bachelor s or Master s Degree Experience Corporate training 3 years Preferred Total Work 3 years Preferred Language English Preferred Hindi Preferred Willingness to travel 100 Preferred Work Location In person Job Type Full-time Schedule Day shift Work Location In person