Corporate Trainer

**About Xpanse Coffee**:
Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

**Key Responsibilities**:
**Training & Development**:

- Develop and execute **structured training programs** for new hires and existing staff, covering customer service, product knowledge, and operational procedures.
- Conduct hands-on training sessions for **baristas, café managers, and service staff** on coffee brewing techniques, food safety, and quality standards.
- Implement **soft skills training** (communication, teamwork, problem-solving) to enhance customer interactions.
- Create training modules for **POS system operations, cash handling, and inventory management.**

**Operational Excellence & Compliance**:

- Ensure that all training aligns with **FSSAI food safety standards, hygiene practices, and brand policies.**:

- Regularly **audit café performance** to identify areas for improvement and conduct **refresher training programs** where needed.
- Work closely with **store managers** to reinforce best practices and troubleshoot operational challenges.

**Employee Engagement & Performance Coaching**:

- Conduct **one-on-one coaching and performance evaluations** to track employee progress and identify development opportunities.
- Develop **leadership training programs** for café managers to enhance their management and decision-making skills.
- Establish a **positive learning culture** within the company to encourage skill development and continuous improvement.

**Content Development & Innovation**:

- Design engaging **training manuals, SOPs, and digital learning materials** for employee reference.
- Develop **interactive training methods** (e-learning, role-playing, gamification) to enhance engagement.
- Stay updated on **industry trends and new training techniques** to refine learning approaches.

**What We’re Looking For**:
**Experience & Skills**:

- **3+ years of experience in corporate training**, learning & development, or hospitality training.
- Strong understanding of **café operations, food & beverage service, and customer experience management.**:

- Excellent **communication, presentation, and coaching skills.**:

- Ability to design structured **training programs and implement learning management systems.**:

- Proficiency in **Microsoft Office, Google Suite, and e-learning platforms.**:

- Strong
- **problem-solving skills and adaptability**:

- to different learning styles.

Pay: From ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Panaji, Goa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Corporate training: 3 years (preferred)
- Total Work: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person