Guest Service Associate

6 days ago

India IHG Hotels & Resorts Full time

Job Category Hotel-Front Office First impressions count To get our guests memorable experiences off to an unforgettable start we re looking for a Front Desk Agent who can make transactions feel seamless offer exceptional local insights and anticipate every request to make our guests feel right at home A little taste of your day-to-day Every day is different but you ll mostly be Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking managing and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying one step of our guests needs to anticipate requests and offer tailored recommendations Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you Communication skills - guests will need to come to you with concerns as well as compliments so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great but not essential Literate and tech-savvy - you ll need a good grasp of reading writing basic maths and computer skills What you can expect from us We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform impressive room discounts and some of the best training in the business Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment We know that to work well we need to feel well - both inside and outside of work - and through our myWellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace So join us and you ll become part of our ever-growing global family About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether travelling on business or for fun enjoying a one night stay or relaxing for a week At Holiday Inn we thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help our guests enjoy the brighter side of travel we d love to give you a warm welcome to the Holiday Inn family

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