Center Head/Unit Head/Business Head

Job Description

We are seeking a highly experienced and strategic leader to serve as a Center Head / Unit Head / Business Head. This senior leadership position is responsible for the overall P&L management and operational excellence of the unit. The ideal candidate will possess a strong business acumen, a passion for service, and the ability to lead cross-functional teams to achieve clinical excellence, revenue growth, and superior customer satisfaction.

Key Responsibilities

- P&L and Revenue Management:
- Develop and execute detailed quarterly plans based on the annual budget, collaborating with teams to achieve targets.
- Identify and monitor key levers for top-line achievement and EBIDTA.
- Drive revenue generation by optimizing lead management, conversion rates, and internal fulfillment of services.
- Ensure profitability by analyzing and rectifying lags in various specialties, and optimizing pricing and packages.
- Proactively monitor billing transactions to minimize leakages, and ensure timely collection of receivables.
- Track key metrics such as Average Revenue per Occupied Bed, ALOS, and admissions/discharge TATs.
- Cost Management & Efficiency:
- Track material consumption and gross contribution margins, while analyzing discount percentages to maintain profitability.
- Conduct productivity analysis to optimize doctor costs and manage unit operating costs efficiently.
- Ensure cost and stock optimization of both pharmacy and non-pharmacy items, minimizing wastage and loss.
- Collaborate with the Supply Chain Management (SCM) team to ensure optimal product selection and cost leverage.
- Service Experience Management:
- Lead the implementation of the Service Experience Plan, training and empowering frontline staff to deliver on the brand's promise.
- Monitor customer interactions, actively seek feedback, and institutionalize a culture of continuous improvement through service innovations and value-adds.
- Create a structured mechanism to analyze feedback, ensuring a path for sustained service improvement.
- Operational Excellence:
- Ensure the facility is maintained to high standards, and clinical protocols are strictly adhered to.
- Collaborate with IT to optimize technology, improving both the customer experience and employee workflow, and implementing controls to prevent billing fraud.
- Manage inventory efficiently, ensuring optimization and control.
- Ensure the facility is audit compliant and all statutory licenses and agreements are up to date.
- Clinician Engagement:
- Serve as the key point of contact for consultants, building strong rapport and integrating visiting consultants into the unit's culture.
- Actively work with clinician teams to improve patient care outcomes and service experience.
- Identify and build new specialties to increase footfalls and conversions.
- Quality & Clinical Governance:
- Coordinate and support NABH certification, surveillance audits, and post-audit closures.
- Actively monitor clinical quality indicators and participate in key committee meetings (e.g., Mortality, Infection Control).
- Collaborate with medical services to organize educational seminars and conferences.
- People Management & Leadership:
- Lead, manage, and motivate the unit team, fostering an environment where employees are trained and empowered to achieve goals.
- Celebrate successes and recognize outstanding performance to build a culture of high achievement.
- Business Development:
- Facilitate community outreach activities and organize promotional campaigns to build the brand and attract potential customers.
- Gather market intelligence and track competitor activities to inform and fine-tune marketing strategies.

Qualifications

- Education: A master's degree in Hospital Administration (MHA) or a Master of Business Administration (MBA).
- Experience: 8-14 years of relevant experience in a leadership role within the healthcare industry.

To Apply

Interested applicants can share their CVs with [Confidential Information].

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