3 Days Left Customer Care Manager
2 days ago
Job Description
Responsibilities Key Deliverables
Analyse the technical complaints of the vehicle in the field
Rectify defects in vehicles / overhaul aggregates
Maintain and handle internet based warranty
Ensure implementation of service processes at channel partners
Development of secondary channel
Feed back on companys as well as competitors products
Training of service managers
Work out special service support for strategic customers with channel partners
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
Secondary network for spare parts sales
Guide channel partners for manpower/facilities/equipment optimisation
Ensure profitability of workshops of channel partners
MIS on service
Spare parts inventory management
Manging service gaurantee at the dealership
Monthly visit to ASC and monitor his performance along with ASC coordinator
Service camps on monthly basisc
Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience 5 years and above
Critical Experience System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
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