Senior Manager- OTC Collection

Job Description

Who we are

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI: https://www.youtube.com/watchv=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/feedView=all

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How will you do it

- Responsible for overseeing collections activities for North America and Canada customers
- Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
- Accountable to drive results to enhance business performance
- Resource forecasting basis volume projection and availability of current resources
- Drive internal audits and propose improvements relevant to Cash and Collection value stream
- Manage risks and controls; promote a culture of transparency
- Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
- Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
- Minimum: Postgraduate / Master's Degree in any stream
- Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
- Should have an experience in Call Centre model working on both Inbound and Outbound
- Working in US working hours (night shift) is a mandatory requirement
- Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team.

What we look for

- Minimum: Postgraduate / master's degree in any stream
- Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
- Should have an experience in Call Centre model working on both Inbound and Outbound
- Working in US working hours (night shift) is a mandatory requirement
- Around 5 years people management experience is preferred
- 10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of 20-30 people over this period
- Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and establishing metrics to ensure process adherence
- Experience in North American process transition would be preferred
- Systems knowledge in ERPs (MacPac, Mapics, Amer, Oracle & SAP) will be preferred
- Proficiency in Collections Tools like Get paid, Contact Tool, High Radius is required
- Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines

What We Offer

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands.