Manager, Franchise Innovation

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Manager Franchise Innovation Platform Product Management The Franchise model is the cornerstone of our success fostering trust and confidence in our brand for nearly 60 years It s the driving force behind our competitive edge enabling global operations at scale and driving innovation in traditional as well as new payment flows Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind The Franchise team shapes the payments ecosystem by setting standards onboarding new participants resolving disputes and ensuring the safety and integrity of our network We are committed to ensuring we have a long-term healthy and sustainable ecosystem that supports the continued growth of Mastercard Be part of a team that is not just leading but redefining the world of payments The Role This role will be an important contributor with significant responsibilities supporting the Franchise platforms that monitor transaction and Mastercard network data to ensure accurate and clean data in accordance with Mastercard rules specifications and product mandates By enforcing rules and standards we provide benefits for the entire ecosystem including higher authorization rates increased fraud protection greater transparency and better product performance which all leads to increased Franchise value for everyone This role offers the opportunity to proactively collaborate with Franchise stakeholders and builds and strengthen relationships with technology partners to implement enhancements and new functionality on the platform This position will Contribute to defining the platform strategy for all of Franchise and build to that vision Coordinate and prioritize changes with development teams maintain and refresh platform pipeline for delivery of new functionality and enhancements Maintain end-to-end product ownership of Franchise platforms including program support ideation and launch of new functionality and enhancements performance measurement and operational oversight This is a high visibility role supporting the Franchise Innovation team in our Ideate team pillar and working closely with various teams within Franchise Technology as well as other key stakeholders including Legal Finance Treasury and Risk Management Key Responsibilities include Collaborate with Franchise product owner teams on new features functionality and enhancements to both front-end UI and back-end integrations and functionalities including monitoring reporting dashboards alerts case management workflow and risk scoring Build and foster relationship with technology including participation in daily calls to elaborate technical requirements with development teams based globally Coordinate announcements to customers and Standard Review Board proposals with Franchise product owners Ability to influence and collaborate across a diverse group of internal stakeholders effectively manage multiple priorities and demands and possess a deep understanding of Franchise remit Present platform updates internally and externally via conferences and forums Identify obtain organize and communicate additional data points to reflect the success and value- add of the platforms features and functionality being built Proactively engage with Franchise product owners to identify critical platform requirements and KPIs Collaborate with Franchise Product owners to provide ongoing analysis of platform performance to recommend enhancements and improvements to ensure platform effectiveness Based on data and metrics develop a narrative to capture the value of the platform strategy demonstrating long term scalability and CX and NPS improvements Develop product documentation and collaterals to support Go-To-Market efforts Partner with Franchise Product owners Mastercard CX and AI teams to develop wireframes and shape digital user journey s All About You Strong verbal presentation and written communication skills with an emphasis on impactful simplicity proven ability to take complex technical issues and simplify them for a business audience Ability to adapt communication style to fit technical or business audience Product Development experience at Mastercard or other fintech companies Detail oriented with strong analytical organizational and problem-solving skills Must be able to manage multiple priorities and deliverables with strong attention to detail Knowledge of card-based authorization clearing and single-message networks products and services with an understanding for how rules and performance programs function project management experience knowledge Adaptive to change helping lead team through process and organizational change Self-starter Motivated by a sense of ownership passion and pride for quality Excellent interpersonal skills with the ability to work collaboratively as an integral part of the team Ability to quickly develop productive relationships and to communicate value in a way to motivate behaviour change Proven ability to define problems collect data establish facts and draw valid conclusions Excellent analytical and problem-solving skills Excellent verbal and written communication Strong project management skills including superior organization planning and follow through Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines