Director- Ops Support Sr Group Manager

Lead is responsible for back office core operations team spread across Chennai Pune This will be a leadership role managing a team of 500 employees and will be responsible for managing 100 core ops sub processes with a tight control on quality and delivery timeliness In addition the incumbent will be responsible to lead many projects and complex operation The Ops Support Sr Group Manager manages multiple teams through other managers In-depth understanding of how own sub-function contributes to achieving the objectives of the function A good understanding of the industry direct competitors products and services is also necessary in order to contribute to the commercial objectives of the business Requires thorough understanding of strategic direction of the function within the relevant part of the business combined with a solid conceptual practical grounding in both the function and or area of expertise and related subject areas Excellent communication skills required in order to negotiate internally often at a senior level Some external communication negotiation may be necessary Responsible for executing functional strategy in area managed Determines approach to implementing functional strategy Accountable for end results budgeting planning policy formulation and contribution to future strategy of the area s Impact reflects size of team managed strategic influence on the business and interaction with other functions or businesses Full management responsibility for multiple teams including management of people budget and planning to include duties such as performance evaluation compensation hiring disciplinary actions and terminations and budget approval May be doing involved or responsible for diverse cross-discipline activities Responsibilities Typically 3 down from Business Head Manages multiple Operations Support managers in large site or across multiple smaller sites Multiple teams may be doing diverse cross discipline activities Primarily affects a function through significant impact in terms of size of team managed strategic influence on the business and interaction with other functions or businesses Involved in medium to long-term planning for broad issues affecting the business Frequently involved in a variety of broad based and complex issues requiring conceptual analysis Applies in-depth industry knowledge Exercises full accountability for results budget planning policy formation and significant contribution to future strategy of the area s Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values Evaluates subordinates performance and makes recommendations for pay increases hiring terminations and other personnel actions Establishes strategic plans for the function Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals requires a good working knowledge of the industry Provides evaluative judgment based on analysis of factual information in complicated unique and dynamic situations draws on diverse range of internal and external sources Influences and negotiates with senior leaders across functions communicates with external parties Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications 15 years of experience including 8-10 years managerial experience Must possess the technical know-how commercial awareness and analytical skills coupled with an understanding of risk reward dynamics and how they interact to generate sustainable profitable growth Proven record of achievement in leading large matrixed specific line of business experience preferred0 Education Bachelors University degree or equivalent experience potentially Masters degree and managerial experience This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - Management OperationsJob Family Management LeadershipTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View the poster View the View the View the