Urgent: IT Helpdesk Technician

3 weeks ago

Gandhinagar, Gujarat, India Etech Global Services Full time
Job Description

Job description

What You'll Be Doing:

- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:

- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

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