▷ [Apply in 3 Minutes] Service Delivery Manager
3 weeks ago
Job Description We are seeking a highly experienced and strategic Service Delivery Manager to lead process management and improvement, manage teams, ensure exceptional customer service, and drive strategic initiatives. You will be responsible for achieving productivity enhancements, overseeing new process migrations, managing client relationships, and fostering a culture of continuous improvement within the ITES sector. Roles and Responsibilities: Process Management & Improvement: - Drive and achieve productivity enhancements. - Own weekly/monthly management reports, highlighting relevant gaps and concerns. - Oversee the migration and stabilization of new processes. - Periodically review process and regulatory requirements, ensuring compliance. - Review FTE (Full-Time Equivalent) requirements, shift plans, and capacity planning. - Initiate, execute, and facilitate process improvement initiatives/projects. - Integrate domain knowledge and business understanding to create superior solutions for the client. - Must clear at least one certification a year. People Management: - Conduct regular meetings with team leaders and resolve concerns. - Conduct skip-level meetings with team members and resolve escalations. - Own rewards and recognition schemes for assigned processes/teams. - Oversee L&D (Learning & Development) trainings for self and team leaders. - Oversee staff domain certifications. - Ensure completion of process certifications by all staff (Team leads & associate) within predefined timelines. - Liaise with the recruitment team for recruiting new team members. - Identify and facilitate movements within the division for team leads. Customer Service & SLA Delivery: - Drive on-time, accurate, and quality service delivery within agreed upon SLAs (Service Level Agreements) for assigned processes. - Manage client relationships and escalations effectively. Strategic Initiatives: - Explore opportunities to move processes to the GSC (Global Service Center) satellite office. - Participate in special projects/organization-wide initiatives. QUALIFICATIONS: - Post-graduation in any discipline (Master's Degree).
-
Pune, Maharashtra, India Apex Group Full timeThe Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers Our business is unique in its ability to reach globally service locally and provide cross-jurisdictional services With our clients at the heart of everything we do our hard-working team has successfully delivered...
-
[Apply in 3 Minutes] Technology Delivery Manager
3 weeks ago
Pune, Maharashtra, India Jobted IN C2 Full timeZS is a place where passion changes lives As a management consulting and technology firm focused on improving life and how we live it we transform ideas into impact by bringing together data science technology and human ingenuity to deliver better outcomes for all Here you ll work side-by-side with a powerful collective of thinkers and experts shaping...
-
Architect - Engineering (Apply in 3 Minutes)
1 week ago
Pune, India Jobted IN C2 Full timeResponsibilities: Position Title: Solution Architect Designation:Architect Years of Experience: 10 to 13 yrsBusiness Unit: ITLocation: Pune Role Description: Solution Architect defines solutions architecture for the assigned projects in alignment with the target architecture and strategy. This person ensures that project designs are in alignment with the...
-
Pune, India LegaLogic Consulting, A Full-Service Law Firm Full timeProfile - HR Administrator Experience: 4+ years of experience Job Location: Pune Department: HR & Admin Team About LegaLogic LegaLogic is a full-service law firm formed in the year 2013, with offices in Pune, Nasik and Nagpur and with 100+ people team. LegaLogic works with marquee clients across various industries pan India. We are looking for a proactive...
-
Client Servicing Manager
2 weeks ago
Pune, Maharashtra, India 3 Dots Design Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany Description3 Dots Design is an Integrated Communications Specialist offering advertising, design, and digital solutions. As a one-stop destination for brand communication, the agency serves clients across India and Canada to help grow their brands. By adopting a media-neutral approach, 3 Dots Design ensures efficient use of advertising budgets while...
-
[Apply in 3 Minutes] Senior Delivery Manager
2 weeks ago
Pune, India Principal Global Services Full timeJob Description Responsibilities Position Purpose: Plan, manage and deliver projects/initiatives as per business objectives. Lead large/multiple engineering teams, including IT, operations and business domain to deliver value to the business. Essential Functions % of Time Spent Delivery Management - Planning and estimation, scheduling, task allocation,...
-
Pune, India Credence Global Solutions Full timeJob Roles & Responsibilities: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf...
-
Apply in 3 Minutes! Team Manager
2 weeks ago
Pune, India PSG Global Solutions Full timeAbout PSG Global Solutions PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring...
-
Manager - Service Delivery
6 days ago
Pune, Maharashtra, India Microland Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description:Education Qualification :Engineer - B.E / B.Tech / MCA Skills :Secondary -> Behavioral | Aptitude | Managerial Skills | 4 - AdvancedPrimary -> Functional | IT Operations Management | Financial Management | 3 - ExperiencedTertiary -> Functional | IT Operations Management | Business Relationship Management | 3 - ExperiencedTertiary ->...
-
(Apply in 3 Minutes) Engineering Manager
2 weeks ago
Pune, India Microstrategy Full timeJob Description - Lead a team of software engineers, quality engineers, and architects responsible for multiple cloud offerings, fostering a collaborative and innovative environment. - Collaborate with Engineering, UX, Product Management, Cloud Operations, and Customers to define product requirements, prioritize and refine features, and ensure timely...