
Technical Service Desk1
4 weeks ago
Job Description
- Act as a single point of contact for end-users regarding IT-related issues and queries.
- Ensure service delivery meets SLA requirements and customer expectations.
- Log, categorize, prioritize, and resolve incidents reported by end-users via phone, chat, or email.
- Communicate effectively with users regarding incident status and resolution.
- Collaborate with application and infrastructure support teams for incident resolution.
- Adhere to ITIL principles for incident management and service request fulfillment.
- Provide first-line support for IT issues (e.g., desktops, laptops, printers).
- Use ITSM tools (preferably ServiceNow) to log and manage incidents and service requests.
- Escalate unresolved issues to Level 2/Level 3 resolver groups.
- Maintain high customer service standards and adhere to SOPs and defined processes.
Skills and Experience:
- Excellent communication and customer handling skills.
- Hands-on experience with ITSM tools, especially ServiceNow.
- Experience with first-line support and troubleshooting of IT hardware/software (e.g., desktops, laptops, printers).
- Ability to work in 24/7 rotational shifts and flexible hours.
- Knowledge of Active Directory, MS Office, and basic network troubleshooting.
- Experience with MS Outlook, VPN, Remote Desktop Management, and Unix OS (HP Unix, Solaris, AIX, Linux) is a plus.
- Support for applications such as SnagIt, TeamViewer, MS apps, Duo MFA, SolarWinds, and others.
Scope of Support:
- Password resets account unlocks (Active Directory and other apps)
- MS Office and Outlook issues
- Printer troubleshooting access management
- Basic troubleshooting for laptops, desktops, and networks
- VPN, email client issues, and remote server management
- Basic support on Unix OS (HP Unix, Solaris, AIX, Linux)
-
Technical Service Desk1
4 weeks ago
Hyderabad, Telangana, India Locuz Full timeJob Description- Act as a single point of contact for end-users regarding IT-related issues and queries.- Ensure service delivery meets SLA requirements and customer expectations.- Log, categorize, prioritize, and resolve incidents reported by end-users via phone, chat, or email.- Communicate effectively with users regarding incident status and resolution.-...
-
Technical Access services
2 weeks ago
Hyderabad, India NTT Full timeJOB DESCRIPTION Req ID: We are currently seeking a Technical Access services to join our team in Hyderabad, Telangana (IN-TG), India (IN). Purpose Drives technical implementation of processes or capabilities to address compliance, security and general IT risks to ensure that IT supports the business objectives of the group. Oversees...
-
Technical Access services
2 weeks ago
Hyderabad, India NTT Full timeJOB DESCRIPTION Req ID: We are currently seeking a Technical Access services to join our team in Hyderabad, Telangana (IN-TG), India (IN). Purpose Drives technical implementation of processes or capabilities to address compliance, security and general IT risks to ensure that IT supports the business objectives of the group. Oversees implementation of...
-
Technical Services Manager
2 weeks ago
Hyderabad, India JLL Full timeJob Description Senior Technical Services Manager Work Dynamics What this job involves: Leading Technical Services You will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you'll achieve...
-
Customer Service Technical Support
3 weeks ago
Hyderabad, India Pert - Smart Home Automation Full timeCompany Description Pert is India's leading smart home solutions hub offering a wide range of automation products that enable families to use their appliances in extraordinary ways via IoT (Internet of Things). Pert enhances the convenience of remote appliance control, comfort through routines and schedules, security with reliable sensors and smart locks,...
-
Technical Recruiter
3 days ago
Hyderabad, Telangana, India Nexroar Service SDN BHD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Skills & Competencies:Proven experience in technical recruitment (agency or corporate).Strong understanding of IT technologies such as Java, Python, Cloud, Networking, Security, and Infrastructure.Familiarity with ATS tools , LinkedIn Recruiter , Naukri , JobStreet , or other sourcing platforms.Excellent communication and stakeholder...
-
Technical engineering services
3 days ago
Hyderabad, India MatchPoint Full timeOffshore Years exp 10-13 yrs Hyderabad- 5 days onsite About the Role : In this role, you will be responsible for developing and enhancing data-processing, orchestration, monitoring, and more by leveraging popular open-source software, AWS, and Git Lab automation. Responsibilities : Develop and enhance data-processing, orchestration, monitoring, and more by...
-
Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTechnical Associate– Workplace Services Service DeskTechnical Associate– Workplace Services Service Desk-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first...
-
Technical Services Executive
2 days ago
Hyderabad, India JLL Full timeJob Description Technical Coordinator Integrated Facilities Management Leading Global Technology Company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client's mission to organize the world's information and make it universally accessible and useful has helped it become one of the few companies in the world worth more than one...
-
Technical Associate
2 weeks ago
Hyderabad, India Genpact Full timeReady to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...