Customer Service Technical Support

2 weeks ago

Hyderabad, India Pert - Smart Home Automation Full time

Company Description

Pert is India's leading smart home solutions hub offering a wide range of automation products that enable families to use their appliances in extraordinary ways via IoT (Internet of Things). Pert enhances the convenience of remote appliance control, comfort through routines and schedules, security with reliable sensors and smart locks, and energy savings via real-time monitoring. Founded in 2014, Pert's fast-growing team of 150+ professionals has transformed thousands of homes across the country. Join us to create intuitive, empathetic, and adaptable technology that improves people's lives.

Role Description

This is a full-time on-site role for a Customer Service Technical Support representative located in Hyderabad. The Customer Service Technical Support role involves responding to customer inquiries, resolving technical issues, providing excellent customer service, and ensuring customer satisfaction. The representative will handle customer support via phone, email, and chat, troubleshoot smart home automation products, and guide customers through the setup and usage of Pert's products.

Qualifications

  • 2+ Years of experience in Technical Support
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Excellent Phone Etiquette
  • Strong problem-solving skills and the ability to troubleshoot technical issues
  • Good written and verbal communication skills
  • Ability to work independently and as part of a team
  • Prior experience in technical support or similar roles is a plus
  • Bachelor's degree in Computer Science, Engineering, or related field is preferred

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