Technical Specialist

Job Description Job Description (Posting). Key Dimensions of the role Designation Image Management / Autopilot Role Summary: This position assists customers Windows OS Image / build Management utilizing Endpoint Manager (MECM), Intune (Autopilot). Activities include Windows OS lifecycle management using traditional Build / Task Sequence or Modern Autopilot provisioning methods. Knowledge of Endpoint Manager and Intune technology require with Hands-on experience in Autopilot. Primary Responsibilities: Manage & support Windows OS lifecycle management using Intune Autopilot. Manage & support AutoPilot provisioning profiles for Windows devices. Manage & Support Device Configuration & Compliance Polices. Manage & support Windows Device Enrollment methods supported via Intune. Manage & Support existing device enrollment to Intune & Autopilot Provisioning Operating system images creation / deployment & troubleshooting Deliver all Windows OS builds as per Microsoft s OS release guidelines. Create & support Task Sequence for build & deploy, ensure to update as per refresh cycles. Create & support Driver Packages and update on existing devise including BIOS versions. Drive weekly / monthly technical track updates with customer / stack holders. Capability to support technical team and deliver Imaging / Autopilot services on time with efficiency. Desired Skills and Experience Core competencies, knowledge, and experience: Hands-On experience in Autopilot, device enrollment and configuration profiles using Intune. Hands-On experience managing Windows devices OS & Applications using Intune. Hands-On experience managing Windows Security Update Rings, Feature Updates & User Experience Configurations. Hands-On experience in Windows OS Image engineering and deployments methods like ZTI, LTI & UDI using Microsoft tools like MDT and MECM / SCCM. Hands-On experience in ADK, Boot Images, PXE and USB boot Image options. Hands-On experience in Windows 10 in-place upgrades via Servicing Channels and Upgrade Task Sequence. Hands-On experience in integrate BIOS/UEFI, drivers and firmware for all supported hardware models in OSD / provisioning process. Hands-On experience in WDS, configuring PXE, VM build environment and integration with MDT & SCCM. Hands-On experience with Windows 10 security components like Bitlocker, Device Guard, Credential Guard & Group polices. Hands-On experience with managing different hardware vendors Drivers import, package creation and leveraging in Build process. Hands-On experience to maintain / update Core image or Task sequence with latest Security patches and Core applications using monthly, quarterly, and yearly cycles. Hands-On experience on troubleshooting skills in OSD Task Sequence errors, PXE issues. Hands-On experience in managing Windows10 Devices with co-management state. Hands-On experience with PowerShell. Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting. Strong customer service skills. Strong written and verbal communication skills. Must be detail oriented and self-motivating. Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels. Business & Behavioural Skills Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand. Ability to interact with customers to ensure that the service is flexible, efficient, and responsive. To work through issues analytically to a successful conclusion Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels. Experience of working in an Operational environment along Qualification B-Tech Skill (Primary) DWP-WPE-IMAGING SOLUTION