[Immediate Start] Relationship Manager

Job Summary To achieve agreed individual financial and non-financial targets by acquiring growing and retaining profitable Retail Banking customers within acceptable risk parameters Contribute toward achieving team s overall target and delivering optimal portfolio return Collaborate and build effective partnerships with other RMs team leaders segment heads as well as colleagues in CDD teams and partners in risk compliance other support functions and product Key Responsibilities Strategy To achieve agreed individual financial and non-financial targets by acquiring growing and retaining profitable Retail Banking customers within acceptable risk parameters Contribute toward achieving team s overall target and delivering optimal portfolio return Collaborate and build effective partnerships with other RMs team leaders segment heads as well as colleagues in CDD teams and partners in risk compliance other support functions and product Business effectively generating new business - identify prospects and convert in line with the Bank s appetite strategically formulating account plan - provide client s needs-based solutions structure appropriate credit facility and execute various banking transactions proactively building trusted client relationships - maintain a portfolio of active and growing customers Processes Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies and external laws and regulations at a global level Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit-for-growth Conduct regular and timely customer due diligence CDD reviews Ensure CDD profiles are error free for timely sign off Follow and comply with AML CDD policies and procedures where applicable Identify KYC issues provide solution or escalate to line manager if necessary Ensure internal external KYC requirements are adhered to AML CDD policies and procedures Timely handling of customer issues complaints and product enquiries in accordance with established procedures People Talent Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employees form part of the culture Risk Management Abide by appropriate frameworks to guarantee that business is carried out within the Group s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements This includes compliance with regulations and guidelines on Sanctions Anti-Money Laundering AML and Environmental and Social Risk Management ESRM Abide by the Group s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employees Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and or ensure adequate reporting to the relevant superiors and or Risk Committees Do what is right in order to avoid reputational risks and operational losses Governance o Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies procedures standards and codes including those governing all Risk types Compliance Operational Risk Technology and Operations Finance and Reputation Ensure adherence with the following Regulatory Compliance policies and processes as is applicable Anti-Money Laundering AML and all applicable money laundering prevention procedures Client Due Diligence Related Periodic Reviews Client Suitability Standards Treating Customers Fairly Approval review of Credit Applications Maintain Documentary standards Data Confidentiality Cross-Border Policy Sanctions Environmental and Social Risk Management ESRM Anti-Bribery and Corruption ABC Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employees form part of the culture Engage with all audit report findings and ensure feedback is acted upon Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills and Experience University Graduate Minimum 4 years of relevant experience in serving business commercial corporate clients Experience in servicing international businesses under the cross-border context is a plus Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations mitigations Sound product knowledge on trade cash lending and FX and strong understanding of local industries supply value chains and market environment Knowledge of operational procedures documentation requirements banking practices and regulations related to retail banking Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills Role Specific Technical Competencies Communication Sales networking About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 37386