Rb - Acquiring:business Manager

About Acquiring and Cards The Acquiring and Cards department focuses on the Cards and merchant acquiring business of the bank The Bank offers a wide range of cards designed for the customers specific needs along with offering PoS services under the Acquiring business vertical within the cards team The department is also responsible for driving growth in the UPI payments space About the Role The Business Manager is responsible for the sourcing of merchants and for adherence to the KYC policy The Business Manager is also responsible for team management along with focusing on exceeding the targets set out in the KRAs Key Responsibilities Gain knowledge of the products and services offered and educate merchants on the available options Ensure On-Boarding of New Merchants only Ensure that the merchant on-boarded in system is hand-holded by the sales team for the period of 6 months Resolve merchant queries from re-training statement queries payment queries and any other query raised by the merchant for period of 6 months from the date of installation to activate and retain the merchant Ensure closure of customer requests and complaints within TAT 2 working days Grow the business by cross-selling the bank s products Manage credits given to inactive and de-installed merchants as per the bank s policy Qualifications Optimal qualification for success on the job is Any graduation Post graduation degree from recognized university 0-2 years of experience Role Proficiencies For successful execution of the job the candidate should possess the following Knowledge of industry technology marketing and product trends Acquiring Industry latest technologies Good understanding of Credit Cards Unsecured Secured Asset product understanding on Liabilities side of banking Knowledge of regulatory guidelines and norms Good communication both verbal and written skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines Ability to coach and mentor others ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses