Sr Associate, Client Tech Support

Job Description

Calling all innovators find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Client Tech Support

What does a successful Application Support Expert do

- Monitor and Maintain Applications: Ensure applications are running smoothly, monitor performance, and address any issues that arise.
- User and Security Administration: Manage user access and security settings to ensure data integrity and security.
- Incident and Problem Management: Respond to and resolve application-related incidents and problems, ensuring minimal downtime.
- Performance Tuning: Optimize application performance by identifying bottlenecks and implementing improvements.
- Collaboration: Work closely with development teams, IT support, and other stakeholders to ensure applications meet business needs.
- Documentation: Maintain comprehensive documentation of application configurations, processes, and procedures.
- Automation: Implement automation strategies to improve efficiency and reduce manual intervention.
- Compliance and Standards: Ensure applications comply with organizational policies, standards, and best practices.

What You Will Do

- Develop, maintain, and support mainframe applications to ensure optimal performance and reliability.
- Manage CA7 scheduling for job automation and monitoring.
- Provide production support, troubleshooting, and resolving application issues to ensure minimal downtime.
- Implement application enhancements meeting defined scope, target dates, and budgets with minimal or no defects.
- Maintain and support critical payment processing applications of high complexity by providing rotational 24x7 support, including responding to incident alerts in a timely manner according to various priorities.
- Develop processes and procedures to improve time to resolution and the efficiency of the support team.
- Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
- Participate in disaster recovery and business continuity exercises.
- Collaborate with cross-functional teams to correct recurring issues.
- Provide clear verbal and written communication to internal and external groups.
- Provide technical support and guidance to junior developers.
- Ability to work independently and manage multiple tasks simultaneously.

What You Will Need To Have

- Expertise in COBOL, JCL, VSAM, DB2, CICS, Endevor, File Manager, File Aid, and CA7 scheduling.
- Experience in the banking domain and production support.
- Ability and willingness to work flexible work schedules outside of normal business hours (shifts, weekends).
- Knowledge of automation tools and practices like REX, UI Path.

What Would Be Great To Have

- Excellent communication and collaboration abilities.
- Knowledge of application monitoring tools and techniques.
- Familiarity with automation tools and scripting languages.
- Understanding of ITIL processes and best practices.

Thank You For Considering Employment With Fiserv. Please

- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Diversity And Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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