▷ (Immediate Start) Tier 1 Support (commerce) Irc255653

4 weeks ago

Gurgaon Haryana, India GlobalLogic Full time

Description GlobalLogic is looking for an enthusiastic Javascript Web Deveoper who is interested in moving into a Product Support Engineer role In this role you will apply your web development expertise to assist with support resolve issues and product enhancement You will collaborate with various teams including development business and customer support to ensure a positive user experience and address any technical challenges Designation Senior Engineer Javascript Product Support Experience 2 years Work Location Gurgaon Requirements 3 years of experience in Software Support Technical Support in Technical Products Excellent communication skills both written and verbal Bachelors degree in computer science or related field Availability Hours of Operation - 24X7 availability Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases Validates and reports customer-submitted product bug reports with precision Troubleshoot resolve customers issues and educate customers on the use of Tool Assists in testing new and enhanced products Manages projects professionally and within stated timelines Identifies trends and potential issues and quickly communicates with affected parties Helps maintain accurate and complete product documentation Treat each case as an opportunity to delight customers despite factors outside the control of the consultant such as product limitations or dependencies on third parties Assists in special projects and other duties as assigned Job responsibilities Must have Deep knowledge and understanding of HTML JavaScript Perl Web 2 0 and web services Knowledge of Internet Digital Marketing concepts Mobile DTM and Tag Management Experience with data insertion and reporting APIs SOAP REST Knowledge of Mobile and Video programming solutions Knowledge of Experience with Tag Management tools Proven ability to diagnose and troubleshoot complex analytic implementation issues Practical understanding of JQuery Angular JS and Any JS Framework Knowledge of API Application Programming Interface SOAP REST Ability to identify research and quantify business problems using statistical analyses on large data sets Proven skills of working in multi-platform technology companies as a support engineer consultant General knowledge about working with Google Tealium Salesforce and Pega technologies Advanced level Excel and PowerPoint Some experience in digital marketing CRO digital analytics decisioning personalization recommendations or UX disciplines What we offer Culture of caring At GlobalLogic we prioritize a culture of caring Across every region and department at every level we consistently put people first From day one you

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