▷ (15h Left) Ops Support Expert, NACF-PPT , North America Customer Fulfillment (NACF)
1 week ago
Job Description Description Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers. The North America Customer Fulfillment (NACF) team is dedicated to effectively network labor planning for optimizing customer experience and enhancing productivity. The successful execution of the network depends on well-defined roles and responsibilities. The labor planning process is centrally managed through the Production Planning Team (PPT), which promotes increased collaboration and coordination among various groups involved in planning, such as S&OP, and local site teams. Key job responsibilities . Ensure strict adherence to Standard Operating Procedures (SOPs) while maintaining exceptional attention to SLA, quality, accuracy, productivity metrics and utilization targets. . Navigate internal tools to track data processes and workflows. Utilize MS Office, particularly Excel, to organize, analyze, and maintain data sets. . Effectively communicate with cross-functional teams while documenting and escalating complex issues appropriately. . Make sound judgments and logical decisions when faced with ambiguous or incomplete information. . Adapt quickly to changing priorities in a dynamic environment without impacting the metrics. . Identify daily operational challenges and proactively recommend solutions to improve efficiency through automation and process enhancements. . Flexible to work in rotational shifts within a 24/7 operation - 9:00 PM-6:00 AM or 6:00 PM-3:00 AM - with weekly offs on any two days. Basic Qualifications - Educational Background: A graduate in any discipline is required for this position. - Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus. - Communication Skills: Strong verbal and written communication skills in English. - 1+ years of relevant work experience. Preferred Qualifications - Advanced MS Office Skills: Proficiency in MS Outlook and MS Excel. - Advanced knowledge of Excel will be an advantage. - Attention to Detail: A keen eye for detail to ensure high-quality work and adherence to processes. - Fast-paced Environment Adaptability: Comfortable working in a fast-paced, high-pressure environment while managing multiple stakeholders Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
India Amazon Music Full timeJob Description Description Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform...
-
▷ [Only 24h Left] Ops Support Expert, GSRC
2 weeks ago
India Amazon Music Full timeJob Description Description Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world's most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual...
-
Outbound SDR
2 days ago
India Steps AI Full timeJob descriptionWho We AreWe’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly.Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team.We’re building our India-based outbound sales...
-
Outbound SDR
22 hours ago
India Steps AI Full timeJob description Who We Are We’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly. Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team. We’re building our India-based outbound...
-
Outbound SDR
6 hours ago
India Steps AI Full timeJob description Who We Are We're Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly. Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team. We're building our India-based outbound sales...
-
Customer Relationship Management Manager
2 days ago
India Iris Cosmetics Full timeJob Description Verify customer details and confirm online orders via call/SMS/email. Ensure COD orders are genuine to reduce return-to-origin (RTO) cases. Address customer queries related to order status and delivery timelines. Contact customers whose orders have failed delivery attempts. Reach out to customers who have left items in their cart without...
-
Outbound SDR
2 days ago
India Steps AI Full timeJob description Who We Are We’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly. Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team. We’re building our India-based outbound...
-
Fulfilment Specialist
1 week ago
Gurugram, India Fresh Prints Full timeJob Description Frontier is a subsidiary of Fresh Prints. We help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. One of our clients, Backbone is a global gaming technology company redefining how the world plays, connects, and competes. They design and build cutting-edge gaming...
-
Outbound SDR
2 weeks ago
India Steps AI Full timeWho We AreWe’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly.Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team.We’re building our India-based outbound sales team to drive...
-
3 Days Left! Outbound SDR
2 weeks ago
India Steps AI Full timeWho We Are We’re Steps AI, a North America–based startup helping SMBs boost revenue, enhance customer experience, and automate 24/7 support effortlessly. Our Agentic AI chatbot connects with 250+ tools (Shopify, Zendesk, HubSpot, and more) - helping businesses grow without needing a tech team. We’re building our India-based outbound sales team to drive...
