Regional Technical Service Engineer

4 weeks ago

Chennai, Tamil Nadu, India ResMed Full time

Job description ResMed is a global leader in connected devices and digital health We help millions of people sleep breathe and live better lives Are you ready to help fuel our growth As ResMed continues to evolve with the future of healthcare our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea COPD and other chronic respiratory diseases that together affect over one billion people worldwide Lets talk about the team You will be joining a dedicated Technical Support team focused on delivering exceptional after-sales service and support across the region Our culture prioritizes customer-first principles collaboration and continuous improvement to enhance both customer experience and product reliability Let s talk about the role As a Regional Technical Service Engineer - South you will be responsible for planning and developing service strategies that align with the company s objectives Key responsibilities include Ensuring response times first-time fix rates and preventive maintenance compliance meet or exceed targets Leading the creation and execution of a customer first and company first service strategy to drive a win-win outcome Implementing and managing audit programs for service distributors analyzing findings and closing gaps in after-sales service delivery Managing and delivering a high-quality customer experience from a service and repair perspective Providing real-time feedback on quality issues to improve product reliability and customer satisfaction Creating and maintaining after-sales dashboards covering metrics such as first-time fix FTF turnaround time TAT revenue pipeline distributor service scores spares forecasting training needs and safety stock levels Collaborating with cross-functional teams and occasionally leading projects and training junior staff Evaluating and supporting ongoing training needs to strengthen service capabilities within the region Managing cost-efficiency within the service department including labour spare parts and assets Let s talk about you Bachelor s degree in Biomedical Engineering Electronics Electrical Engineering B Tech B E or equivalent 6-8 years of experience servicing medical devices or similar technology-driven products Strong customer service orientation with a passion for exceeding customer expectations Proven ability to plan implement and monitor service strategies and audit programs Experience managing service quality metrics such as first-time fix rates turnaround times and compliance Demonstrated ability to analyze data and create dashboards reports to guide decision-making Proactive mindset with a drive to identify opportunities for continuous improvement Excellent communication and interpersonal skills to build productive relationships with internal teams and external distributors Effective cost management experience within a service or technical support function Joining us is more than saying yes to making the world a healthier place It s discovering a career that s challenging supportive and inspiring Where a culture driven by excellence helps you not only meet your goals but also create new ones We focus on creating a diverse and inclusive culture encouraging individual expression in the workplace and thrive on the innovative ideas this generates If this sounds like the workplace for you apply now We commit to respond to every applicant

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