Sea Logistics Customer Care Specialist

Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:. To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).

- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.

What we would like you to bring

- 3-4 years of experience in customer service within supply chain or sea logistics
- Hands-on experience withPO management
- Note: Role does not involve export/import documentation
- Ability to handle high operational volume
- Familiarity with customer-driven logistics models (e.g., ESP)
- Strong communication and interpersonal skills
- Proven ability to resolve issues and manage exceptions effectively
- Detail-oriented with strong organizational and documentation skills
- Comfortable working in a fast-paced, team-oriented environment
- Positive, proactive attitude and strong work ethic
- Proficiency in relevant systems/tools (e.g., Excel, ERP/TMS platforms preferred)

What's in it for you

- Global Industry Leader - Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.
- Career Growth Opportunities- Access to strong internal development programs, training, and global mobility.
- Diverse & Inclusive Culture- Collaborate with teams across the globe in a supportive and multicultural environment.
- Innovative & Future-Focused- Be part of a company investing in sustainability, digitalization, and green logistics.
- Competitive Benefits - Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.