Senior Manager

Role Description:

Company Overview

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, operating across more than 220 countries through leading brands such as Booking.com, KAYAK, Priceline, Agoda, Rentalcars.com, and OpenTable. As a part of its global transformation journey, Booking Holdings is building Finance Centers of Excellence (COEs) in India to drive scalable and high-quality service delivery across its portfolio.

Role Summary

This is a key leadership role responsible for managing both Accounts Receivable (AR) and Procure to Pay (PTP) teams within the India COE. The role involves end-to-end ownership of service delivery, stakeholder management, process improvement, team development, and compliance. The Sr Manager/Tower Leader will be the leader at the COE acting as a bridge between the COE teams and global stakeholders, while actively contributing to strategic initiatives including automation, ERP enablement, and global finance transformation efforts.

Key Responsibilities

Leadership & People Development

- Lead, coach, and develop high-performing AR and PTP teams at the COE.

- Foster a culture of continuous improvement, inclusivity, and performance accountability.

- Set clear performance objectives (KPIs/OKRs), conduct regular feedback, and manage underperformance when needed.

- Attract and retain talent through structured hiring, mentoring, and stretch assignments.

- Temporarily act as stand-in for the Center Lead for finance-related matters, when required.

Service Delivery & Operational Excellence

- Own end-to-end delivery of activities under

- AR - billing, cash apps, credit and month end closing) and

- PTP (procurement ops, invoice to pay, T&E, vendor master etc.)

- Ensure daily processing, KPI adherence, SLA compliance, and issue resolution for both AR and PTP.

- Maintain process documentation (SOPs) and support smooth month-end close cycles.

- Monitor and report team performance and key metrics regularly to leadership.

- Ensure compliance with SOX, internal controls, and corporate policies.

Stakeholder Management

- Manage internal and external stakeholder relationships including Accounting, Treasury, Collections, FinTech, and Business controllers.

- Act as the second level of escalation for operational and people issues.

- Chair or participate in cross-functional meetings and represent the COE in global finance operation forums.

Process Improvement & Transformation

- Identify and lead automation opportunities and ERP integration initiatives (e.g. Ivalua, SAP) .

- Drive improvements in control environments, month end closing, task tracking systems and key reconciliations.

- Conduct ideation sessions and implement high-impact improvements from team contributions.

- Support implementation of the Global Finance Transformation roadmap alongside the Operations Excellence teams.

Compliance, Controls & Audit

- Ensure strong internal controls across AR and PTP processes, including SOX and business controls.

- Support and lead internal/external audit requirements at the COE.

- Design and implement standardized, globally compliant processes that meet local and brand-specific needs.

Qualifications & Skills

- Bachelor's or Master’s degree in Accounting, Finance, or related field.

- 18+ years of experience in shared services, with proven leadership in a variety of Finance Operation functions.

- Hands-on experience with ERP systems and automation tools; exposure to procurement systems like Ivalua is a plus.

- Strong analytical, stakeholder management, and communication skills.

- Experience working in a global, matrixed organization is preferred.

- Demonstrated ability to lead teams through change, transformation, and growth phases.

- Strong written and verbal communication, facilitation, and presentation skills.

- Comfort dealing with ambiguity and a fast-paced entrepreneurial environment.