Contact Centre Representative
4 days ago
Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-BangaloreJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)📌 Job SummaryJoin one of the world’s leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.🎯 Key ResponsibilitiesHandle inbound and outbound calls professionally, empathetically, and efficiently.Resolve customer queries at the first point of contact wherever possible (First Call Resolution).Recommend relevant products and services tailored to customer needs.Stay informed on the latest products, services, policies, and system updates.Escalate issues effectively while taking full ownership of the customer journey.Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.💡 Preferred SkillsA calm, patient, and empathetic demeanor under pressure.Ability to work collaboratively within a team environment.Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.A mindset focused on continuous learning and improvement.🌍 Why Join Us?Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.Work in a supportive and inclusive culture that champions career growth and internal mobility.Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.Enjoy a flexible working model and world-class employee benefits.Contribute to a workplace that celebrates diversity and empowers every voice.✅Required Skills & Qualifications Excellent communication skills (both verbal and written).Empathy and patience while dealing with customers.Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).Strong interpersonal skills and the ability to work effectively in a team.Ability to multitask and prioritize in a fast-paced environment.Previous experience in a contact Centre or customer service role is mandatory.Candidates must hold a Bachelor’s degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.Must be flexible to work in UK/US shifts.Maximum CTC: Up to ₹6 LPA.Experience required: 1.5 to 7 years.🗓 Interview Mode: Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.Email ID: dchandrashek@allegisglobalsolutions.com
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Contact Centre Representative
3 days ago
Bangalore, India Allegis Global Solutions Full time € 6,00,000Dear Candidates, We are hiring for Contact Centre Representative (International Voice Process) || HSBC- Bangalore Job Title: Contact Centre Representative Department: Contact Centre – Wealth and Premier Banking Location: Hyderabad, Hitec-city. Shift: Flexible to work in UK/US Rotational Shifts Experience: 1 to 7 Years Interview Mode: Face-to-Face (Round 2)...
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Project Manager- Unified Contact Centre
1 week ago
Bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for " Project Manager " with our client. Interested candidates send me your CV. Job Title : Project Manager Duration : 6 months Location : Hybrid - need to traveL Bangalore MGN office 2-3 days a week as per business need Job Purpose Project Manager is responsible for managing project related to unified contact centre within the...
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Contact Centre Representative
3 days ago
Bangalore, India Allegis Global Solutions Full time € 6,00,000Dear Candidates, We hope this message finds you well!! We are hiring for International Voice Process for Hyderabad (HITEC City). About Client One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s...
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Project Manager- Unified Contact Centre
1 week ago
bangalore, India LanceSoft Middle East Full timeWe have a new opportunity for " Project Manager " with our client. Interested candidates send me your CV.Job Title : Project ManagerDuration : 6 monthsLocation : Hybrid - need to traveL Bangalore MGN office 2-3 days a week as per business needJob PurposeProject Manager is responsible for managing project related to unified contact centre within the business...
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Customer Relations Representative
1 week ago
bangalore, India JustCo Full timeAbout JustCo:JustCo is Asia Pacific's leading provider of flexible workspaces for businesses of all sizes seeking flexible work solutions.Founded in 2011 and headquartered in Singapore, JustCo leads Singapore's coworking scene with the largest network, offering close to 50 coworking centres across eight gateway cities in the region.JustCo empowers flexible...
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Bangalore, Karnataka, India HSBC Full timeSome careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and...
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Talent Acquisition Associate Manager-IC Role
6 days ago
bangalore, India TOP MNC Full timeWe are hiring for TOP MNC for Talent identification (IT & Non IT) - Talent acquisition, recruitment, end to end recruitment, offer letter generation, sourcing (US/Canada Staffing experience is must)Note - Experience in International Talent Acquisition (US/Canada)Note- Must have strong exposure in - Bulk Hiring hiring annually, Blue Coller Hiring, Client...
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Payment Experience Associate I
4 weeks ago
Bangalore, Karnataka, India Flywire Full timeCompany Description Are you ready to trade your job for a journey Become a FlyMate Passion excitement global collaboration are all core to what it means to be a FlyMate At Flywire we re on a mission to deliver the world s most important and complex payments We use our Flywire Advantage - the combination of our next-gen payments platform proprietary payment...
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Talent Acquisition Associate Manager-IC Role
6 days ago
bangalore, India TOP MNC Full timeWe are hiring for TOP MNC for Talent identification (IT & Non IT)- Talent acquisition, recruitment, end to end recruitment, offer letter generation, sourcing (US/Canada Staffing experience is must)Note - Experience in International Talent Acquisition (US/Canada)Note- Must have strong exposure in- Bulk Hiring- 1000 - 3000 hiring annually, Blue Coller Hiring,...
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Contact Center Shared Services Representative
2 weeks ago
bangalore, India HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...
