Operations Executive
3 weeks ago
Job Title: Operations Executive Department: Airline Operations (IROPS / Crew Accommodation) Location: Bangalore About Us We are a fast-growing aviation-focused hospitality and technology company redefining how airlines manage crew layovers and disruption recovery (IROPS). Our platforms and 24×7 operations teams work closely with leading airlines to deliver seamless, real-time coordination across crew accommodation, transport, and communication—ensuring every journey runs smoothly, even when plans change. Role Summary We are looking for a proactive and detail-oriented Operations Executive to support our airline clients by managing crew accommodation and ground logistics during both regular and irregular operations. This role calls for excellent coordination, quick decision-making, and strong communication to deliver smooth and efficient crew experiences in time-critical situations. Key Responsibilities Flight & Crew Coordination - Monitor flight schedules, delays, and cancellations to anticipate IROPS requirements. - Coordinate hotel and transport arrangements for crew and airline staff during regular and irregular operations. Real-Time Operations - Liaise with airline representatives, hotels, and transport vendors to ensure seamless execution. - Manage confirmations, email correspondence, and MIS entries with accuracy and speed. - Resolve on-ground issues such as room availability, transport delays, or crew grievances in real time. Process & Reporting - Maintain up-to-date records for billing, compliance, and audit purposes. - Follow Rezolv’s standard operating procedures (SOPs) and service benchmarks to ensure consistency and quality. Operational Coverage - Work in rotational shifts to support 24×7 operations and ensure uninterrupted service delivery. Ideal Candidate Profile - Strong verbal and written communication skills in English. - Excellent coordination, multitasking, and problem-solving ability. - Calm and composed under pressure, with a service-oriented mindset. - Proficiency in MS Office (Excel, Outlook); familiarity with hotel or airline systems is a plus. - Flexible to work in rotational shifts, including nights and weekends. Qualifications & Experience - Graduate in Hospitality, Travel, or Aviation Management (preferred). - 0–2 years of experience in hospitality, travel, or airline operations. - Freshers with exceptional communication and coordination skills are welcome to apply. - Prior exposure to IROPS handling, crew logistics, or hotel reservations will be an advantage. Why Join Us? - Be part of a fast-growing company transforming the aviation operations ecosystem. - Gain first-hand exposure to airline systems, global hotel operations, and IROPS recovery processes. - Work in a dynamic, 24×7 environment where precision, speed, and teamwork matter. - Learn, grow, and progress into supervisory or client-facing roles as you build your career with us. Work Schedule - 8-hour rotational shifts ensuring 24×7 operational coverage. - One weekly off (rotational).
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