Technical Voice Support Executive

4 days ago

Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

Job Description We are looking for Technical Voice Support Executives to handle customer calls and provide real-time assistance for technical queries. The role involves troubleshooting issues, offering accurate resolutions, and ensuring high-quality customer support in a fast-paced BPO environment. Title: Technical Voice Support Executive Location:Gachibowli, Hyderabad Work Mode:Work from Office Experience:Minimum 1 year in International Voice Process (Technical/BPO) CTC:Up to4.5 LPA (Up to 30% hike on current CTC) Key Highlights - 5 Days Working - Night Shifts - 2-Way Cab Facility (within 25 km from Gachibowli) - Immediate Joiners Preferred Responsibilities: - Handle inbound/outbound calls and resolve technical queries. - Troubleshoot product or service-related issues. - Provide step-by-step technical guidance to customers. - Escalate unresolved issues to the concerned department. - Maintain detailed and accurate records of all customer interactions. - Ensure prompt and satisfactory resolution for all customer concerns. Requirements - Any Graduate (Technical background preferred) - Minimum 1 year of experience in International Voice Process (Technical/BPO preferred) - Excellent communication skills in English - Willingness to work in rotational night shifts Compensation & Benefits - Salary: As per company standards (up to 30% hike for eligible candidates) - 2-Way Cab Facility (within 25 km radius) Spotlight - Office cab/shuttle

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