Intake Care Supervisor

2 weeks ago

Bengaluru, Karnataka, India Manipal Cigna Insurance Group Full time
Job Description

- Perform job supervisory duties to assure proper training, instructions, and development of staff.
- Control cost by all permissible, equitable, fair means.
- Closely coordinate with the Reporting Manager on staff performance reviews and leave scheduling;
- Delegate and oversee activities performed by claims examiners.
- Daily monitoring of pipelines and queues.
- Identify training requirements within the team and perform training sessions.
- Responsible in maintaining the assigned TAT of the respective teams and ensuring the optimal utilization of resources.
- Address any internal grievances and escalate to reporting manager if required.
- Responsible for reporting of identified Fraud, Waste and Abuse trends and escalating to concerned parties
- Escalate any identified software issues to the reporting manager and IT POC as required.
- Identify gaps in performance and offer coaching to officers as needed.
- Proper communication and identifying training requirements within the team.
- Strictly applies reporting manager s directions.
- Carry out any other related functions as directed by the company management.

KNOWLEDGE, SKILLS AND EXPERIENCE

- University degree in any discipline of medical/Para-medical science from a reputable university.
- Strong industry knowledge (healthcare / insurance).
- Should be a team-player with an aptitude for customer service.
- Excellent oral and written communication skills.
- Must be computer literate.
- Excellent command of the English language.
- Ability to work under pressure.
- 5+ years experience in the healthcare industry / hospitals.
- Business acumen, persuasive skills and ability to lead a team.
- Strong decision-making ability; Good understanding of internal processes and software systems.

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