Training and Quality Manager
3 weeks ago
The Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You'll collaborate with cross-functional and client stakeholders to strengthen delivery performance and enhance overall project quality in alignment with AI/LLM goals. Key Responsibilities - Lead global training and quality programs for AI/LLM projects ensuring consistency, accuracy, and compliance. - Design and implement scalable training frameworks, assessments, and certification programs. - Monitor performance metrics, identify skill gaps, and drive targeted upskilling initiatives. - Establish and enforce quality standards and continuous improvement processes across teams. - Conduct audits, calibrations, and root cause analyses to maintain excellence in delivery. - Partner with operations and client teams to align training and quality strategies with business goals. - Drive change management, governance, and cross-functional collaboration across global sites. Requirements: - Bachelor's degree required (Computer Science, IT, Engineering, Linguistics, or related field preferred). - 5+ years of experience in training leadership and quality management within AI, LLM, tech operations, or a process-driven environment. - Strong understanding of AI/LLM concepts, model training processes, and data-driven decision-making. - Proven track record of leading cross-functional, multicultural teams in a fast-paced global setup. - Excellent English communication, presentation, and stakeholder management skills. - Analytical mindset with the ability to design and monitor performance dashboards and quality metrics. - Demonstrated problem-solving, innovation, and change management capabilities. Good to Have: - Knowledge of process improvement methodologies (Six Sigma, Lean, Kaizen). - Experience working with AI model evaluation, policy compliance, or linguistic quality frameworks. - Exposure to client-facing roles in AI or technology projects. - Strong people leadership and mentoring skills.
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Training & Quality Manager
7 days ago
Chennai, India DATAMARK, Inc. Full timeJob Description Position Overview: The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office...
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Training And Quality Manager
4 days ago
Bengaluru, India Mervice Infotech Pvt. Ltd. Full timeJob Description Company Description Mervice Infotech Pvt. Ltd. is a dynamic and growing company in the BPO industry, committed to delivering exceptional inbound and outbound services. Guided by visionary leaders, the company focuses on forming meaningful partnerships and achieving outstanding results for its clients. As a one-stop solution for diverse...
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Manager- Training
3 weeks ago
Bengaluru, India Swiggy Full timeJob Description Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle everything from flight...
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Quality Assistant Manager
3 weeks ago
India Marutii Quality Products Pvt Ltd Full timeJob Description Company Description Marutii Quality Products Pvt Ltd is a leading contract manufacturer specializing in premium instant noodles and wheat flour production. Known for its state-of-the-art manufacturing facilities, the company crafts high-quality products tailored to client needs with precision and care. Stringent quality control protocols...
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Training, Quality
1 week ago
Mumbai, India Union Living Full timeJob Description Location: Mumbai Company: Union Living CTC: Up to 6 LPA Industry Preference: Candidates from Co-living, Hospitality, Facility Management, or Managed Accommodation backgrounds About the Role Union Living is looking for a detail-oriented and process-driven Training & Quality Assurance (TQA) Manager to lead service training, operational audits,...
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Training Manager
2 days ago
india The Language SKOOL Full timeJob Description: Training Manager - French Language & Development We are seeking a highly experienced and strategic Training Manager - French Language & Development to lead our comprehensive training initiatives, focusing particularly on advanced French language proficiency and professional skills development for our organization. The ideal candidate will be...
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▷ (15h Left) Training And Quality Manager
4 weeks ago
Jodhpur, India Lxme Full timeJob Description Role: Training & Quality Manager Training & Quality Manager Department: Business Location: Jodhpur Reports to: Chief Business Officer About LXME LXME Money Made for Her. LXME is Indias first comprehensive financial ecosystem designed exclusively for women empowering them to earn, spend, save, and invest with confidence. From LXME Pay...
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Training Manager
3 weeks ago
Jaipur, India Teleperformance Global Services Full timeJob Description - Job Title: Process Training Manager - Department: Operations (Voice & Chat) - Location: Jaipur - Shifts: Australian/ New Zealand Shifts - Salary: Up to 15 LPA Job Summary: - The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and...
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AVP - Training & Quality
3 weeks ago
Pune, India Barclays Full timeJob Description Join us as AVP Training & Quality, where you will play a pivotal role in reviewing end to end process journeys with the aim to recommend strategic and tactical changes to deliver improved end customer experience and enable reduction of Customer complaints. To be successful as AVP Training & Quality you should have experience with: -...
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Quality and Training Technician
1 week ago
India Biorev Studios | 3D Rendering Studio Full timeQuality Auditor – HVAC Process | Work From Home Office Location: Mohali (Remote – Work From Home) Shift: US Shift (7:30 PM – 4:30 AM IST during winters) | (6:30 PM - 4:30 AM IST during Summer) Working Days: 6 Days (Including Saturdays) We are seeking a detail oriented and experienced Quality Auditor to join our HVAC Call Center process. The ideal...
