Gm- Experience

2 weeks ago

Mumbai, Maharashtra, India Vodafone Idea Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleExperience Training LeadJob Level DesignationM3Function DepartmentPostpaid Experience TrainingJob PurposeTo be the best in class Retail operations across all formats - Vi Store Vi Mini Stores through constantly upgrading the level of service provided to the walk in customers thus creating a delightful and enriching experience Ensuring a high Emotional quotient on the Retail floor through happy tenured employees driving Customer Experience Service Operation Capability Building and Digital Interaction agendaKey Result Areas Accountabilities Drive Customer Experience excellence Agenda- Drive Service experience agenda across retail stores in coordination with various stakeholders across Clusters and Corporate Retail Metric- TNPS EQ Complaints with Zero service denials from the postpaid team Manage Improve Physical Infrastructure and Ambience- Drive and manage upkeep and ambience of stores in coordination with various stakeholders including Commercial Finance and Corporate Metric- EQ Score on Infra Spot the Spot scores Audit feedback during visit by senior management and employee Drive Digital Interaction Store- Drive and facilitate Digital app download and interaction with aim to improve customer awareness and engagement on Digital product App Metric- App Download App Interaction New App DL etc Design Standardize Improvise processes and policies- Design standardized in-store policies procedures processes guidelines and implement them in the Vi Way KPI- No of Processes improved Capability Building Best Practice Replication- To ensure best in class experience at customer touch points for Postpaid through capability interventions and deployment in conjunction with Postpaid and CS CoEs at Corporate Core Competencies Knowledge ExperienceCompetencies High on Customer orientation the individual delivers through collaboration with cross functional teams Excellent Analytical Skills for building and presenting insights for action and planning interventions and suggesting process corrections Should demonstrate traits of independent thought leadership and drive to execute Experience 10 years overall experience and should have worked in Retail or Quality or Service functionsMust have technical professional qualificationsPreferably an MBA having good understanding of tech and systems Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership Vodafone Idea

  • GM Strategy

    2 weeks ago

    Mumbai, Maharashtra, India The Management Recruitment Group (MRG) Full time

    A leading global luxury real estate firm is hiring aGM/Manager Strategy - Real Estate.Key Requirements:Current experience as a Strategy Real Estate, Hospitality, or Allied industries (MUST).Prior experience with one of these consulting firms: McKinsey, Bain, BCG, or A.T. Kearney (MUST).5+ years of leadership experience.MBA or equivalent postgraduate degree...

  • GM Strategy

    2 weeks ago

    Mumbai, Maharashtra, India The Management Recruitment Group (MRG) Full time

    A leading global luxury real estate firm is hiring a GM/Manager Strategy - Real Estate.Key Requirements:Current experience as a Strategy Real Estate, Hospitality, or Allied industries (MUST).Prior experience with one of these consulting firms: McKinsey, Bain, BCG, or A.T. Kearney (MUST).5+ years of leadership experience.MBA or equivalent postgraduate degree...

  • GM Sales

    3 weeks ago

    Mumbai, Maharashtra, India Desire Consultancy Services Full time

    Job DescriptionSkills:Leadership, Administration, Team Leadership, Payroll, New Hires, Customer Experience, Customer Service, Operations,Company OverviewDCS Group is a well-established Educational and Career Consulting services company based in Jaipur, India. We have been operating since 2011 and specialize in providing Career Counseling, admissions, and...

  • GM-Retention, Digital and Experience

    3 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Gm Sales

    6 days ago

    Mumbai, Maharashtra, India DC Consultants Full time

    We are looking for a high-energy results-driven GM Sales Syndicate to lead our city Syndicate vertical and take charge of driving business growth This is a key leadership role that offers exciting challenges an opportunity to make a real impact and potential for career advancement within the company Key Responsibilities Lead Sales...

  • Sr. Manager/GM

    3 weeks ago

    Mumbai, Maharashtra, India ICCS Full time

    Position: Sr. Business Development Manager/GM Experience: 8-10 Years Location: Mumbai Notice Period: Immediate – 30 Days Education & Experience Regular MBA in sales or Marketing Track record of closing deals of BPO. History of meeting or exceeding sales goals in BPO sales Voice and Non voice (chat processes) Experience leading and...

  • Gm- Scm Warehouse Operations

    3 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Position DGM GM AVP VP - WAREHOUSE SCM - PAN India Mumbai Bangalore Delhi Hyderabad Pune Ahmedabad Education Any Engineering Graduate Mandatory Post graduation in the Supply chain would be Preferred Experience Total 18-22 Years in the Supply chain warehouse operations with at least 5-7 years in FMCG or DistributionCompetencies - Very good...

  • GM Marketing

    3 weeks ago

    Mumbai, Maharashtra, India Antal International Full time

    Job Description Position - GM - Marketing (B2B & B2C) Key Responsibilities:- Develop and implement effective marketing and communication strategies to build brand positioning and create brand Should have the capability to handle transactions between ₹2.5 crores and ₹3 crores Plan and manage the design, content and production of all the...

  • GM - Account Director

    3 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • GM- Product Delivery

    3 days ago

    Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Job Level/ DesignationGM- Product Delivery ManagerLocationMumbaiJob Purpose Digital Product Owner - Partnerships is responsible for driving thepartnership priorities and delivering capabilities to meet our aspiration of 100mn digital monthly active user Digital product owner is responsible for making various partnership offeringlive and increase...

  • GM-Corporate Fin Ops

    3 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Only 24h Left: GM-IT

    7 days ago

    Mumbai, Maharashtra, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • GM - Core Projects

    3 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Gm - Capability And Training Head

    2 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer...

  • GM - Legal || 13+ || Mumbai || Pharma/ Life Sceince/ Medical Devices

    3 weeks ago

    Mumbai, Maharashtra, India Michael Page Full time

    Only candidates with 14+ year of experience to apply Only candidates based out of Mumbai to apply About Our Client Our client is a global leader in the Life Science and Pharmaceutical industry. With over 10,000 employees, they have a strong presence in India and are renowned for their commitment to innovation and quality. Job Description Serve as...

  • GM - Legal || 14+ || Mumbai || Pharma/ Life Sceince/ Med Dev

    3 weeks ago

    Mumbai, Maharashtra, India Michael Page Full time

    About Our ClientOur client is a global leader in the Life Science and Pharmaceutical industry. With over 10,000 employees, they have a strong presence in India and are renowned for their commitment to innovation and quality.Job Description- Serve as a strategic member of the team supporting the businesses in India.- Counsel business teams on a range of legal...

  • Head - Communication

    3 weeks ago

    Mumbai, Maharashtra, India GM Infotech Full time

    Role Overview:The Head of Communications will be responsible for leading the company's internal and external communication strategies, enhancing brand visibility, managing media relations, and ensuring consistent messaging across all platforms. This role requires a strategic thinker with strong leadership, PR, and digital communication expertise.Key...

  • Head - Communication

    2 weeks ago

    Mumbai, Maharashtra, India GM Infotech Full time

    Role Overview:The Head of Communications will be responsible for leading the company's internal and external communication strategies, enhancing brand visibility, managing media relations, and ensuring consistent messaging across all platforms. This role requires a strategic thinker with strong leadership, PR, and digital communication expertise.Key...

  • Assistant Vice President

    4 weeks ago

    Mumbai, Maharashtra, India GM INFOTECH Full time

    Key Responsibilities :- Develop, implement, and maintain information security policies, procedures, and best practices.- Conduct risk assessments, vulnerability testing, and security audits to identify potential threats.- Ensure compliance with industry regulations (ISO 27001, GDPR, PCI-DSS, etc.).- Lead incident response and mitigation strategies for...

  • Assistant Vice President

    2 weeks ago

    Mumbai, Maharashtra, India GM Infotech Full time

    Key Responsibilities :- Develop, implement, and maintain information security policies, procedures, and best practices.- Conduct risk assessments, vulnerability testing, and security audits to identify potential threats.- Ensure compliance with industry regulations (ISO 27001, GDPR, PCI-DSS, etc.- Lead incident response and mitigation strategies for security...