▷ Only 24h Left IT Support Engineer

6 days ago

Bengaluru, India TECEZE Full time

Job Title: IT Support Engineer (IMAC) Payroll: TECEZE Work Type: Full-time Location: Bangalore Experience Level: 1–6 years (Flexible based on project scope) Role Overview: We are seeking an experienced EUC Engineer (IMAC Implementation) to manage and execute Install, Move, Add, Change (IMAC) activities for end-user computing devices. The role involves hands-on technical deployment, user coordination, and ensuring smooth transitions of IT assets while adhering to organizational standards, documentation, and SLAs. Key Responsibilities: - Execute IMAC (Install, Move, Add, Change) tasks for desktops, laptops, printers, peripherals, and other EUC devices. - Perform hardware/software installations, upgrades, configurations, and migrations as per IT policies and security standards. - Handle asset tagging, inventory updates, and documentation following each IMAC activity. - Support device rollouts, refresh projects, and user relocations within agreed timelines. - Ensure data backup, migration, and recovery during system replacements or moves. - Troubleshoot hardware and OS-level issues during deployment and escalate complex cases when necessary. - Coordinate with Service Desk, Network, and Infrastructure teams for dependency management and issue resolution. - Ensure SLA adherence and proper ticket closure in ITSM tools such as ServiceNow or Remedy. - Support user onboarding and offboarding from an end-user device perspective. - Prepare and maintain SOPs, checklists, and technical documentation for IMAC activities. Required Skills and Competencies: - Strong knowledge of EUC technologies including Windows OS, Microsoft 365, Active Directory, SCCM/Intune. - Hands-on experience in hardware setup, reimaging, and device provisioning. - Proficiency in ITSM/ticketing systems (ServiceNow, Remedy, BMC Helix). - Basic understanding of network troubleshooting (LAN/Wi-Fi, IP, DNS, DHCP). - Experience using remote support tools such as RDP, TeamViewer, or AnyDesk. - Excellent documentation, reporting, and communication skills. - Strong customer service orientation and ability to work both independently and collaboratively. Preferred Qualifications: - Certifications: CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate. - Experience in large-scale enterprise IMAC deployments. - Knowledge of asset management and lifecycle tracking tools. - Familiarity with endpoint security solutions (BitLocker, antivirus, etc.). Education: - Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related field. Experience: - Minimum 1+ year of relevant experience in EUC or IMAC support roles.

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