Executive - Sales - Automobile (2-5 Yrs) Pune (b2c/retail/channel Sales)

Job description Sales Executive Objectives of the job - The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras accessories financial services Insurance - He represents the brand provides excellent customer service and is the key contact between the customer and the company - The salesperson has to establish and maintain a personal and life long contact and relationship with the customer thus achieving high customer satisfaction and keeping them loyal to the brand - He provides the customer information and solutions on product and services to meet their needs and desires He meets sales targets with high customer service standards Qualification - Basics Any Bachelor degree- Experience type of 2-5 years experience is sales with at least 2 years in automobile sales - Specialized Knowledge Communication skills analytical skills Negotiation skills basic computer skills team player ability to work in dynamic situation Job Designation Field of Work 1 Meeting and Greeting - Proper greeting of customer in showroom or field areas - Introduction of self offer business card - Assist customer when the requested salesperson is not immediately available - Offer refreshment child care or guidance to other products and services if required 2 Analysis of needs and requirements - Observe customer s conversation to find out requests needs and desires - Check discuss and clarify needs by using questioning techniques open target and close questions - Capture prospect details in Prospect card - Based on needs analysis recommend a product that meets requirements - Provide estimation of product sales process lead time for product arrival 3 Product demonstration static and dynamic - Able to relate features to advantages and benefits for customers - Provide proof of the benefits e g test drive literature and data etc - Static demonstration - Perform dynamic demonstration test drive with planned route and professionalism - Discuss experiences with customer after static or and dynamic demonstration4 Presentation of offer - Present offer of the right match to customers needs - Present other packages accessories packages - Discuss and clarify terms and conditions of offer especially promotional offers 5 Handling of objections difficult customer interface negotiation - Argumentation focused on the customer benefits and not on the price value for money - If the salesperson has no solution communicate with the manager - Mercedes-Benz Salesperson job description 2 2 6 Closure of sale - Prepare all necessary documents - Explain sales contract record details properly and review with customer - Obtain confirmation7 Delivery of new vehicle - Inform all internal parties of schedule delivery - Preparation of vehicle deliver documentation - Inspect vehicle and confirm delivery time with customer - Present and explain all features of the vehicle celebrate the delivery of the car - Obtain receipt of vehicle by customer - Ensure that the company received the payment - Introduction to the service advisor 8 Follow-up after delivery build and enhance customer relationship - Plan follow-up after vehicle delivery 3 hr 3day 1 month every 6 month - Collect customer feedback on the overall sales experience and document it in e-dealer - Reminder of service - Promotion of company s activities in relation to new product launch car sales campaign and service campaign - Make the appropriate recommendation which is cost effective to the customer to gain customer s trust - Continuous maintenance of customer relationship by regular contacts to customers invitation of customers to events mailing of Mercedes-Benz magazine offer of assistance e g for service bookings etc 9 Build and expand customer database - Perform all showroom duties - Attend sales and marketing activities - Active prospecting of new customers through direct mailing cold calls cold visits canvassing and referrals - Using available IT database tool to keep track of own prospects and customers e g Autoline - Performing CRM i e keep regular contact with customers and prospects e g birthday cards anniversary cards etc - Keep track record of walk in telephone enquiry of customers and prospect 10 E-Dealer Updating - Enter prospect details in e-dealer within 24 hrs of contact with prospect - Update all the follow-up and test drive details in e-dealer within 48 hrs time ref updazz com