Fms Head – Mumbai

4 weeks ago

Mumbai Maharashtra, India STAFFIAA Full time

- FMS Head Position Details Designation FMS Head Grade Sr Manager AVP Location Mumbai Vacancies 1 CTC Up to 20 LPA Key Responsibilities Help Desk Management - Oversee and streamline IT helpdesk operations for timely resolution of issues Asset Management IMAC Process - Manage complete IT asset lifecycle including installation move add and change Vendor Management - Handle vendor coordination negotiations and performance evaluation Team Management - Lead mentor and build high-performing IT support teams Project Management - Execute IT infrastructure and service projects within defined timelines Audit Security Management - Ensure compliance with IT security audit and regulatory standards ITIL Process Management - Oversee Incident Change and Problem Management for smooth service delivery OEM Partner Coordination - Work with OEMs and partners for warranty support and escalations Desired Candidate Profile 8-12 years of experience in IT Service Infrastructure Management Strong working knowledge of ITIL processes and service delivery models Proven track record in managing helpdesk vendors and IT projects Excellent leadership communication and stakeholder management skills Exposure to audit compliance and IT security frameworks

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