Manager Operations

JOB SUMMARY Under the general guidance and supervision of the Cluster Manager Area Manager and in accordance with the set policies and procedures of the Company she he is responsible for the smooth and efficient running of the OPERATIONS Oversees and executes all and any aspects of OPERATIONS including Box Office Floors Ushering Projection room and Concessions KEY RESULT AREAS 1 REPORTING A Reports directly to the Cluster Manager Area Manager Operations and Business Head B She He is the actual custodian of the Unit and reports to the designated HODs in the Corporate Office for functional optimization C Provides functional assistance under the directions of the Cluster Manager Area Manager and the Business Head along with the Operations Executive Duty Managers Team Leaders and Customer Service Executives for the successful Shift Management of the OPERATIONS area Assists Duty Operations Manager and the unit team in achieving the targets goals set for the department makes constant effort to achieve the same 2 BASIC SKILL SET A Maintains an excellent profile in the local community and in the Company ensuring efficient grooming and a high level of brand awareness B Interacts with individuals outside the Company including but not limited to clients suppliers competitors and other members of the local communities C Must be a Team Player open to learn adapt and excel with a total hands on approach D Must be abreast of all local catchment entertainment requirements competition mapping and performance data E Must exhibit eye for detail for swift actions 3 TEAM MANAGEMENT A To ensure safety and security of our Team Members B Interacts on a daily basis with the Duty Operations Manager Team Leaders Customer Service Executives Projection Team Store keeper Facilities Supervisor Duty Operations Manager and Unit Accounts Executive and Unit Regional HR Executive and Cluster Area Manager and Business Head C Establishes and maintains effective employee relations To delegate and supervise the duties and responsibilities as per the job description and job specification of all positions within the unit D Conducts under the guidance of the Cluster Manager Area Manager HODs and the Business Head such functions as Briefing per shift On the job performance evaluation post Training and Coaching and Recommending Disciplinary action if necessary to ensure appropriate Staffing and Productivity E Executes the developed Formal Training Plans as Employee Orientation and Buddy Training for all Duty Operations Manager Team Leaders Customer Service Executives Projection Team Store keeper Facilities Supervisor Duty Operations Manager and Unit Accounts Executive and Unit HR Executives in their Learning and Development Program F Efficient and optimum utilization of staff by following the roster made by the Unit Head and Duty Operations Manager effectively G Implements and Ensures Code of Conduct and Grooming Standards H Conducts briefing for every shifts on daily basis at the start of the shift I Engages with the Unit HR Executive Operations Executive Duty Operations Manager Attendance related issues and Over-time duties of staff for Compensatory offs Over time remunerations J Responsible for the Coaching and counselling of the employees along with the Unit and Regional HR Executives K Responsible for the Performance Evaluation of the Unit Employees along with the Unit and Regional HR Executives and HOD s and Business Head 4 GUEST MANAGEMENT A To ensure safety and security of our Guests B To ensure Customer delight by delivering our premium product within corporate standards C To assist all guests in their queries and ensure their Satisfaction D Maintain excellent PR with the guests E To assist VIP movements and ensure their Satisfaction F Ensures all Customer feedbacks are dealt with properly and resolved in real time If the Guest is not happy with the solution provided upon escalation connect with the guests promptly and resolve the same 5 JOB KNOWLEDGE A Supervises the functions of the department employees facilities operations and cost on a day- to-day basis in their designated areas To ensure smooth operations at all times Develops and implements strategic plans related to Marketing Operations Human resources Finance Learning and Development and career progressions B Makes constant effort to up-grade and maintain the Standards of OPERATIONS Supervises the functions of the department employees facilities operations and cost on a day- to-day basis C To ensure cleanliness with the assistance of the Housekeeping team at Box Office Concessions Lobby Foyer Auditoriums Rest Rooms Exits etc and co-ordinate with housekeeping as and when required D Supervise Box Office Programming to maximize occupancy revenue and profitability E Ensure Displays and Concessions displays Schedules Menu Mandatory and Marketing Till Talkers are up-dated at all times F Execute all Promotions and Events along with the Operations and Marketing Team members Visual Merchandising and Marketing and Sales Activities to be checked and updated on a real time basis G To communicate by highlighting issues and provide feedback to the Operations Executive Duty Operations Manager in real time and at the end of every shift in person while on duty and through Shift Handover Books H Maintains and enforces the SOP for Operations such as General and Detailed information of the Unit Daily Checklists of all areas Float Register for Float Amount Sweep In process Spot Checks Cinema Compliances Menu and Recipe knowledge POS Allocations and Functions Shift Closing Procedures such as RDR s Reconciliations etc Implement strategies as per the Board s decisions plans and directs all Multiplex operations I Evaluate reports and Minimize transaction time by ensuring Pre Rush Preparation PRP in order to increase Conversions and SPH and introduce new techniques of intelligent selling such as Upselling and Cross Selling Ensure Quality levels of product and service Operating Cost Control by minimizing yield losses on account of wastages J Supervise Food and Beverage merchandising using various mediums and creative s to stimulate customers to impulse buying and boost sales K Supervise adequate stock levels of all items and participates in inventories on daily basis To ensure proper Revenue updation hand-over and take-over at the time of shift change L Enforce strictest controls on cash handling making revenue drop reports and ensure that there is no pilferage of moneys and safe procedures of money handling is adhered to M Engage in Audit clarification in liaison with the Duty Operations Manager and Unit Head N Engage in Vendor Development Programs if requested from the Duty Operations Manager and Unit Head O Responsible for Local Area Marketing and Local Area Sales deals P Supervises Daily Weekly and Monthly stock take efficiently for the Unit Q Ensures Saving through SOP and Cost Control without compromising the Guests overall experience by informing the Maintenance team to follow Hourly Lobby Auditoriums and Concessions equipment s Informs about show cancellations and seek show delay information from the Projection team Escalates maintenance issues of all equipment s and follow-up on same till closed R Ensures proper maintenance of all equipment s and follow-up on AMCs and timely renewals before expiry S Custodian of all Industrial Relations for the designated unit Statutory compliances as laid down under the provision of the State Liaise with local and state departments T Responsible for Cinema License renewals before expiry U Recommends and Follows departmental budgets and objective manuals with constant review and observations V Assesses evaluates and meets the short and long-term strategies of the Multiplex to ensure its success W Establishes follows and maintains the record systems for Operations to include but not limited to the following Security Registers - Gate Report Break In-Out Material Inward Outward Gate pass Lost and found etc HR Registers - Attendance Leave Cards Comp Offs Overtime First Aid Late Night Allowance Lockers Issued Uniforms Issued Id Cards issued etc Administrative Registers - Shift Handover Float Box Office Roll Registers Ticket F B Debit and Complimentary Ticket F B Wastage Spot Check F B Sales Electricity Meter Reading Lamp Reading Lamp Inventory Equipment Lobby and Audi temp Reading etc Marketing Sales - Onscreen Marketing Off-screen Marketing Movie Publicity Promotion Activities Onscreen Sales Off-screen Sales LAM and LAS etc 6 VALUE ADDITION A Ensure optimum performance in specific jobs assigned in the designated unit B Team Motivation and Pursuit of growth by sharing learnings and experience To identify retain and develop talent by ensuring by maintained a enthused and motivated workforce by recruitment hiring orientation coaching counselling training wage and salary administration labour relations performance appraisals and succession planning C To perform any other duties as may be assigned by the management from time to time Job Type Full-time Pay 420 000 00 - 480 000 00 per year Benefits Health insurance Leave encashment Provident Fund Schedule Rotational shift Ability to commute relocate Navsari Gujarat Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience Cinema 4D 5 years Preferred Language English and Hindi Preferred Willingness to travel 50 Required Work Location In person