AVP - Cash and Payments [T500-19862]

About Us:

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role:

Position Title: Manager/ AVP

Corporate Title: Manager/ AVP

Location: Mumbai / Bangalore

Job Profile:

Purpose of Role:

Responsible for the daily supervision and control of workflow for the daily functions / transactions pertaining to the various products related to the department. Be seen as supporting the Head of Department in smooth and proper execution of operations of the Department. Supervise and oversee the team’s development and provide training where required as proposed by the Head of Department to ensure high level of job knowledge and role coverage.

Main Responsibilities:

Process:

- Perform the duties of checker for the activities assigned diligently.
- Works as SME for the process
- Nurture team members
- Understand the process/ policies of the Bank and adhere to the needs.
- Work closely with the overseas branch to process/execute the transactions as per accuracy/quality standards/SLAs of the Bank.
- Learn the system functions and adhere to the controls.
- Provide suggestion(s) to improve/streamline the operational processes.
- Provide support in handling Audits.

Customer:

- Develop and maintain strong stakeholder management with key stakeholders within MUFG.
- Support and resolve customer enquiries and provide excellent customer service.
- Work in partnership with Compliance to understand relevant operational guidelines, MUFG’s standard procedures and local regulations and assess the impact on the daily operations workflow.
- Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
- To support developmental projects relating to the Department.

People:

- Provide guidance and support to more junior members of the team. Assist in the training and development of individuals to ensure a high level of job knowledge. Provide SME Support and nurture team.

Other / Control:

- Perform the checking process on operational issues, escalated by the less experienced members of the team.
- Perform the reconciliation of any daily pending transactions
- Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
- Support the Head of Department in achieving the department’s KPIs, set by the Branch Management.
- Support in managing the risk profile for the department.
- Support internal and external audits within the department by preparing documentation as required
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Adhere to all company policies as well as guidelines
- Timely submission of Statutory and MIS reports.
- Conduct necessary trainings to the team
- Manage testing and new migrations

Financial:

- Take initiatives towards cost reduction, automation and digitization and support seniors in execution of the same.