Senior Product Support Engineer

At Boeing we innovate and collaborate to make the world a better place We re committed to fostering an environment for every teammate that s welcoming respectful and inclusive with great opportunity for professional growth Find your future with us As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries As a top U S exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact Boeing s team is committed to innovating for the future leading with sustainability and cultivating a culture based on the company s core values of safety quality and integrity About Boeing Defense in India Boeing is committed to providing holistic lifecycle solutions for defense customers in India through Boeing Defense India BDI BDI serves as the local entity offering these solutions for government and defense customers in India BDI plays an important role in the mission readiness and modernization of India s defense forces Efficient solutions timely support and flawless execution are critical elements of BDI s commitment to Boeing customers and the Indian aerospace and defense industry People-driven culture At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts - enabling every voice to be heard and every perspective to be respected No matter where or how our teammates work we are committed to positively shaping people s careers and being thoughtful about employee wellbeing With us you can create and contribute to what matters most in your career community country and world Join us in powering the progress of global aerospace Position Overview Boeing India Defense Private Limited BIDPL is seeking a Senior Product Support Engineer to support the Indian Air Force AH-64 Support Program at Pathankot Punjab India Boeing Defense India delivers advanced capability and readiness to India s military customers through Sustainment Programs for platforms such as AH-64 CH-47 P-8I and C-17 aircraft This position will be part of an on-site team at the IAF base at Pathankot providing sustainment technical support services to the Indian Air Force and will report to BIDPL s Apache Sustainment Program Integration Manager Position Responsibilities Manage and supervise the on-site field services team towards satisfying maintenance requirements of the customer Regular daily coordination with customers and internal stakeholders on maintenance and material planning performance monitoring and reporting aircraft status Interact with advise local Indian Air Force leadership on all technical and logistics matters in order to deliver high levels of customer service and satisfaction Coordinate with internal reach back resources and provide expeditious response to technical requests memos and customer communications Forecast requirement of resources and ensure timely availability of personnel facilities services equipment and tools in support of the sustainment contract Understand performance metrics prepare and review required contract deliverable reports that would be used as performance reports provided to the customer Consistently provide high levels of customer support during regular shifts off-hours Communicate with cross functional teams including engineering and supply chain Identify and resolve any issues and provide solutions or recommendations to ensure the successful execution of the sustainment program Employer will not sponsor applicants for employment visa status Basic Qualifications Required Skills Experience Bachelor s degree or higher is required as BASIC QUALIFICATION and 13 or more years of related work experience Experience in fleet maintenance and maintenance planning in a government private aircraft enterprise Experience in logistic support planning and management in a government private aircraft enterprise Experience with schedule management as well as understanding of program execution to ensure cost schedule and technical baseline requirements are met Demonstrated leadership qualities ability to inspire and foster collaboration within cross functional teams Preferred Qualifications Desired Skills Experience Creativity in problem solving Demonstrated ability to effectively communicate multifaceted information to diverse audiences Strong interpersonal skills with ability to deal with both internal and external stakeholders Proficiency in maintaining a highly functional office for the on-site team Prior experience working with Indian Air Force or Indian armed forces Typical Education Experience Education experience typically acquired through advanced education e g Bachelor and typically 13 or more years related work experience or an equivalent combination of education and experience e g Master 12 years related work experience Relocation This position does offer relocation within INDIA Applications for this position will be accepted until Oct 27 2025 Export Control Requirements This is not an Export Control position Education Bachelor s Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility Visa Sponsorship Employer will not sponsor applicants for employment visa status Shift Shift 1 - Morning India Equal Opportunity Employer We are an equal opportunity employer We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race color ethnicity religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military and veteran status or other characteristics covered by applicable law We have teams in more than 65 countries and each person plays a role in helping us become one of the world s most innovative diverse and inclusive companies We are proud members of the Valuable 500 and welcome applications from candidates with disabilities Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process Accommodations may include but are not limited to conducting interviews in accessible locations that accommodate mobility needs encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews