Adobe Magento

4 weeks ago

Bengaluru, Karnataka, India ITC Infotech Full time
Adobe Magento / Commerce Cloud

Location: Bangalore / Noida

Mode : Hybrid

Shift : Rotational Shift

Job Description:

- 5+ years of experience in an enterprise software or cloud support environment.
- Atleast 2+ year web development experience in PHP with solid understanding of the language.
- 1+ year working experience with Magento Commerce Cloud, or any other eCommerce Platforms (Support, Site Development or QA role).
- Strong knowledge of Linux command line. Relational database skills: Deep expertise in MySQL and database queries.
- Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
- Understanding of modern web technologies and relationships between them Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL. Experience troubleshooting web application and performance issues.
- Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews.
- Strong organizational and time management skills including multi-tasking and prioritizing job duties.
- Proficient in technical problem-solving methodologies.
- Ability to adapt and change in a dynamic environment.
- Excellent (oral and written) communication skills in English.
- High patience and pacifying skill to handle difficult as well as escalated customers.
- Should be able to effectively display, Empathy, helpfulness and transparency in all customer interactions.
- Available for on-call rotation, work off hours, holiday and weekend hours as required.
- Understand the issues business impact, report top call generators, severe issues, new emerging trends, feature requests and common how- to questions

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