Technical Support Engineer

Role Technical Support Service Desk L2Location PuneJob Summary Candidates with a minimum 1 to 2 years of IT Service Desk experience Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts and or flexible shifts as per business requirement Years of experience needed 1 to 2 years of experienceTechnical Skills Operating Systems Desktop Laptop MDM MFA Office 365 Password reset management MS Office Printer COTS Applications Exchange Server VPN VOIP other end devices and SharePoint End User Experience management Active listening and probing skills Effective business communication skills Navigate through ticketing tools and knowledge base articles Receptive for feedback and willing to learn Positive attitude and team player Certifications Needed please specify if no certifications are needed as well About MphasisMphasis applies next-generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Backxe2x84xa2 Transformation approach Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized C X2C2TM 1 digital experience to clients and their end customers Mphasis Service Transformation approach helps xe2x80x98shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients xe2x80x8e xe2x80x8e Equal Opportunity Employer Mphasis is an equal opportunity affirmative action employer We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex including pregnancy breast feeding and related medical conditions mental or physical disability medical conditions military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders View the EEO in the law poster view the EEO in the law supplement To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click Mphasis is committed to providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of disability to search and apply for a career opportunity please send an email to accomodationrequest mphasis com and let us know your contact information and the nature of your request Skills PRIMARY COMPETENCY Service Desk PRIMARY SKILL Technical Troubleshooting L1 5 PRIMARY SKILL PERCENTAGE 70 SECONDARY COMPETENCY Service Desk SECONDARY SKILL End User Experience Management SECONDARY SKILL PERCENTAGE 30About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings